Junior IT Helpdesk Specialist

Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wrocław and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development.

We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players.

We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey.

Your daily tasks:

• Technical Support – Providing assistance in resolving technical issues related to software, hardware, and computer networks.
• IT Infrastructure Management – Monitoring and maintaining the company’s IT hardware and software.
• Software Installation and Configuration – Assisting users with the installation and configuration of software on their devices.
• Network Troubleshooting – Diagnosing and resolving network-related problems, such as internet connectivity issues or wireless network disruptions.
• Database Management – Monitoring and ensuring the integrity and security of company databases.
• Security Troubleshooting – Identifying and mitigating security threats related to company systems and data.
• Support for remote employees – Assisting remote employees with the setup and maintenance of their hardware and software to ensure smooth remote work.
• User Training and Support – Providing training for employees on how to use company software and hardware effectively.

• Passion for video games.
• Proactivity and initiative to solve problems without waiting for detailed instructions.
• Flexibility and adaptability to change.
• Determination and persistence when facing obstacles.
• Eagerness to learn and improve continuously within our tools, techniques, and industry practices.
• Very good communication and collaboration skills.
• Good command of English.

Nice to have:

• Experience in commercial projects related to games.

What we can offer:

• A dedicated Buddy who will support you in your daily tasks.
• A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
• An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
• A constant stream of company newsletters, PR & project updates so you will always be in the know.
• Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
• State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Warsaw limited amount of space).