Desktop Support Engineer
Job Summary
Job Description
The Desktop Support Engineer will provide direct and remote technical support for operating systems, software, computer hardware, peripherals, networks, VoIP, mobile phones, and CCTV. Responsibilities include diagnosing and solving technical problems, installing and configuring hardware and mobile devices, maintaining documentation, supporting internal IT orders (including warehouse management), and administering basic access rights and licenses. The role requires diagnosing basic network issues and strong knowledge of Microsoft Windows Desktop systems, with basic Linux/macOS knowledge.
Must have:
- 3+ years IT support experience
- In-depth computer hardware knowledge
- Microsoft Active Directory knowledge
- Microsoft Windows Desktop expertise
- LAN/WAN & Wi-Fi network knowledge
- Fluent Polish, communicative English
Good to have:
- Software/hardware asset management
- MDM system experience
- Cisco CCNA level networking knowledge
- Virtualization (VirtualBox/Hyper-V/VMware)
- Microsoft technologies (Servers, DNS, DHCP, etc.)
- Monitoring systems (e.g., Zabbix)
Perks:
- Individual training budget
- Flexible working hours
- Relocation package
- Medical & life insurance
- MyBenefit cafeteria & Multisport
- Subsidized meals
- Sports & integration events
- Language classes
- Referral program
- Healthy snacks
- Yoga & fitness sessions
- Carpooling
12 skills required
Job Details
Description
What you’ll do:
- Provide direct and remote technical support for:
- Operating systems and software
- Computer hardware and peripherals (printers, projectors, multifunction devices)
- Computer networks
- VoIP and mobile phones
- CCTV monitoring
- Diagnose and solve technical problems.
- Install and configure computer hardware and mobile devices.
- Maintain documentation, records, analyze business processes, and create instructions.
- Support internal IT orders (purchases, comparisons, analyses, summaries) and manage the warehouse.
- Diagnose basic problems in computer network operations.
- Administer access rights and licenses at a basic level.
What we’re looking for:
- Minimum of three years of documented practical experience in an IT support department.
- In-depth knowledge of computer hardware construction.
- Practical knowledge of directory services like Microsoft Active Directory, including permission and object organization.
- Very good knowledge of Microsoft Windows Desktop systems and basic knowledge of Linux and macOS systems (installation, configuration, and operation).
- Knowledge of LAN/WAN and Wi-Fi network configuration and maintenance.
- Understanding of software and system licensing principles.
- Fluent Polish language skills.
- Communicative level of English.
- Ability to work in a team, proactive attitude, and willingness to develop.
Bonus points:
- Practical knowledge of software, hardware, and license management (Software & Hardware Asset Management, Package Managers, OS Deployment Tools).
- Experience in managing Mobile Device Management (MDM) systems.
- Ability to configure accounting and HR software workstations.
- Knowledge of networking issues at the Cisco CCNA level.
- Basic knowledge of virtualization technologies (VirtualBox/Hyper-V/VMware).
- Practical knowledge of Microsoft technologies (Windows Servers, DNS, DHCP, WSUS, GPO/GPP, etc.).
- Experience in using monitoring systems (e.g., Zabbix).
Benefits:
- Individual training budget and days off from work
- Flexible working hours
- Relocation package
- Medical care and life insurance
- MyBenefit cafeteria and Multisport
- Subsidized meals
- Sports and integration events
- Language classes
- Referral program
- Work-life balance
- Healthy snacks, fruits and vegetables
- Yoga and fitness sessions at the office
- Carpooling
Similar Jobs
InMobiInMobi
Bengaluru, Karnataka, India (On-Site)
• 4 Months ago
Assystems
AlUla, Al Madinah Province, Saudi Arabia (On-Site)
• 3 Weeks ago
PwC
Cairo, Cairo Governorate, Egypt (On-Site)
• 9 Months ago
Rippling
Bengaluru, Karnataka, India (On-Site)
• 9 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Penumbrainc
Poland (On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Lesser Poland Voivodeship, Poland
Lionbridge Games
Warsaw, Masovian Voivodeship, Poland (On-Site)
• 1 Year ago
Techland
Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
• 2 Months ago
Techland
Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
• 3 Months ago
Valeo
Czechowice-Dziedzice, Silesian Voivodeship, Poland (On-Site)
• 1 Month ago
Simcorp
Warsaw, Masovian Voivodeship, Poland (Hybrid)
• 2 Months ago
Lionbridge Games
Masovian Voivodeship, Poland (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
Software Development & Engineering Jobs
Tesla
Baden-Württemberg, Germany (On-Site)
• 5 Months ago
Western Digital
Prachin Buri, Thailand (On-Site)
• 4 Months ago
Canva
Melbourne, Victoria, Australia (Remote)
• 3 Months ago
Get notifed when new similar jobs are uploaded
About The Company
NOVOMATIC Technologies Poland, based in Kraków, Poland, is a state-of-the-art R&D center with approximately 300 professionals specializing in game design, gaming terminal platforms, distributed and embedded systems, as well as data analytics and operations management tools. Our end-to-end solutions have become an industry standard for gaming around the world, but we don’t let that get in the way of pushing the boundaries and exploring new avenues of development or hiring new talent. We’re a close-knit team of individualists who value a comfortable work environment, friendly relations and a wholesome exchange of knowledge.
Get notified when new jobs are added by Novomatic
