Junior IT Support Engineer

4 Months ago • 1-3 Years

Job Summary

Job Description

This role involves managing and resolving 1st and 2nd line support tickets globally, as well as supporting IT Operations in the Cognite Bengaluru office. Responsibilities include access management for internal and third-party systems and applications, license management, user identity and group support, IT hardware troubleshooting, and technical troubleshooting of various SaaS applications such as Azure, Google Workspace, and Atlassian products. The role requires documenting IT processes and collaborating with the organization for efficient IT operations.

Must have:

1-3 years of IT operation support experience.
Experience with ITSM tools, preferably Jira Service Management.
Bachelor's or Master's degree in IT or similar field.
Relevant experience in IT Operations.

Perks:

Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus.
ITPL office location (Bengaluru).
A highly modern and fun working environment with sublime culture.
Flat structure with direct access to decision-makers.
Opportunity to work with the best people on ambitious projects.
Hybrid work environment globally.

10 skills required

10 skills required for this role

Add these skills to join the top 1% applicants for this job

confluence

trello

jira

azure

slack

macos

team-player

innovation

saas-business-models

problem-solving

Job Details

About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite here Cognite Product Tour 2024 Cognite Product Tour 2023 Data Contextualization Masterclass 2023
Our values Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves. Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

Role & responsibilities

Global Support: Manage and resolve 1st and 2nd line support tickets
Service Desk Management: Support IT Operations in the Cognite Bengaluru office

Hands-On Support:

Access management for internal and third-party systems and applications.
License management and processing requests
User identity and group support
IT hardware troubleshooting and handling requests
Access management

Technical Troubleshooting:

Resolve support issues related to Azure (Intune/Entra ID), Google Workspace, Atlassian products (Jira, Confluence), Slack, and other SaaS applications
Documentation: Document IT processes in our knowledge base
Collaboration: Work closely with the organization to leverage expertise for efficient IT operations

We believe most of these should match your experience

Experience: 1 to 3 years of experience in IT operation support, specifically 1st and 2nd line roles
ITSM Tool Proficiency: Experience with ITSM tools, preferably Jira Service Management
Educational Background: A Bachelor's or Master's degree in Information Technology or similar
Has relevant experience in IT Operations
Team Player: A collaborative spirit who loves to share, inspire, and work with colleagues
Technical Skills: Relevant technical skills to contribute effectively to the team's tasks
Service-Minded: A service-oriented mindset, energized by interacting with colleagues

You do not give up easily and have the patience to troubleshoot:

Operating Systems: MacOS & Windows
Security Tools: Microsoft Defender, Intune, Jamf Pro, and Jamf Protect
Productivity Suites: M365, Google Workspace
Atlassian Products: Jira, Confluence, Trello
SaaS Applications: Various third-party SaaS applications
Identity Management: SAML SSO & SCIM

Your collaboration skills and characteristics are shown by your ability to

Enable grit in the team by creating a culture of persistence and passion to try and try again and get things done
Be persistent and able to adapt when faced with unexpected challenges
Display high energy in all endeavors
Work independently but open and collaborative with own and other teams
Takes responsibility and ownership
Evaluate and help develop team member's professional skills

Join the global Cognite community! 🌐

- Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝

- ITPL office location (Bengaluru)

- A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more

- Flat structure with direct access to decision-makers, with minimal amount of bureaucracy

- Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries

- Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.

- Hybrid work environment globally

Why choose Cognite? 🏆 🚀

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇
Apply today!

If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.

We encourage you to follow us on Cognite LinkedIn; we post all our openings there.