🚀 Why Headout?
What we do is important
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world’s most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.
We’ve got scale, fast growth, and solid fundamentals
Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.
Now is the right time
While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.
Our culture
Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: https://bit.ly/HeadoutPlaybook
👩💻 The role
As the Lead Business Analyst, you’ll harness the power of data to optimize our global Operations team. At Headout, data-driven decision-making is at the heart of what we do. Working closely with cross-functional teams, you’ll craft actionable insights that enhance operational efficiency, elevate customer experiences, and strengthen supplier partnerships. Your analytical skills and ability to communicate findings effectively will directly drive business success.
🤩 What makes this role special?
- Dual Impact: Your work will enhance customer experiences and optimize supplier partnerships across 190+ countries, from improving traveler journeys in Tokyo to streamlining operations in Rome.
- Operational Alchemy: Transform complex, multi-faceted data into operational gold. Your work will streamline processes, predict bottlenecks, and create seamless experiences for both customers and partners in a 24/7 global marketplace.
- Global Puzzle Solving: Tackle intricate operational challenges at an international scale. From optimizing last-minute bookings in peak seasons to enhancing supplier onboarding across diverse markets, you'll solve puzzles that span countries.
- Real-World Impact: See the tangible results of your work in improved customer satisfaction scores, increased partner performance, and smoother operational workflows. Your analyses directly translate to happier travelers and more successful suppliers.
- Data Democracy: Champion data-driven decision making across the operations ecosystem. You'll build dashboards and tools that empower teams worldwide to make informed, real-time decisions.
- Continuous Innovation: As travel trends and technologies evolve, you'll be at the forefront of adapting our operations. Your analytical skills will help Headout stay agile and innovative in a dynamic industry.
💝 What skills & experience do you need?
- Professional Experience: At least 5 years in data analysis, preferably focusing on operations or supply chain.
- Technical Skills: Proficiency in SQL is required; familiarity with Python or R is a plus.
- Business Acumen: Ability to translate data into impactful business strategies and work with process optimization and operational efficiency metrics.
- Stakeholder Collaboration: Proven experience working with senior stakeholders to align on strategic decisions.
EEO statement
At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.
Privacy policy
Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.
