Risk and Fraud Analyst
About the job
Job Description
Fliff seeks a detail-oriented Risk and Fraud Analyst to identify and mitigate risks, detect and prevent fraudulent activities, and ensure platform integrity. Responsibilities include conducting account profiling and risk assessments, executing fraud prevention strategies, monitoring detection systems, collaborating with customer support, analyzing fraud metrics, preparing reports, and staying updated on industry best practices. The ideal candidate will have strong analytical and problem-solving skills, excellent communication, and the ability to work independently and collaboratively within a fast-paced environment. The role involves investigating suspicious transactions, applying account restrictions, and providing actionable insights to stakeholders.
Must have:
- 1+ years risk/fraud experience (gaming preferred)
- Strong analytical & problem-solving skills
- Excellent communication & customer service
- Ability to work independently and collaboratively
- Fraud prevention strategy execution
- Account profiling and risk assessment
Perks:
- Welcoming and friendly environment
- Lively and creative atmosphere
- Stimulating and rewarding work
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Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.
Job Summary:
We are seeking a detail-oriented and proactive Risk and Fraud Analyst to join our dynamic team in the gaming industry. This role is pivotal in identifying and mitigating risks while ensuring fraudulent activities are detected and prevented. The ideal candidate will collaborate across teams to address fraud-related issues effectively and uphold the integrity of our platform.
Key Responsibilities:
- Conduct thorough account profiling and risk assessments, applying relevant account restrictions to minimize exposure to fraudulent activity.
- Execute effective fraud prevention strategies and processes to detect, prevent, and mitigate fraudulent behaviors.
- Monitor fraud detection systems, investigating and addressing any suspicious transactions or activities promptly.
- Collaborate closely with the customer support team to resolve fraud-related inquiries efficiently and with a customer-first approach.
- Analyze fraud metrics and patterns to identify trends and recommend areas for improvement.
- Assist in preparing reports and updates on fraud-related incidents, providing actionable insights to stakeholders.
- Stay informed about the latest trends, tools, and best practices in fraud prevention to enhance the organization's defenses.
Qualifications:
- A minimum of 1 year of experience in the risk and fraud field, preferably within the gaming industry.
- Strong analytical, problem-solving, and troubleshooting skills, with the ability to prioritize tasks and manage time effectively in high-pressure situations.
- Exceptional verbal and written communication skills, with a focus on delivering excellent customer service and maintaining professionalism.
- Proven ability to work both independently and collaboratively within a team, managing multiple tasks and adapting to a fast-paced environment.
- Demonstrated ability to collaborate effectively with cross-functional teams, fostering clear and open communication across departments.
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.
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About The Company
Fliff is the home of social sports gaming. Our social and sweepstakes prediction games offer a new way to have skin-in-the-game that is simpler, interactive, and free to play.
By pairing the social treasures of sports gaming with loyalty rewards and promotions, sports fans can sweat the game without sweating the losses. Fliff combines the best of social gaming, fantasy sports, and sports betting into a fun and easy to use experience.
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