Lead - Customer Success

2 Days ago • All levels

Job Summary

Job Description

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring customers achieve success with the Zenoti platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. This role involves developing strong customer relationships, providing product expertise, solving customer challenges, leveraging data, leading customer conversations and collaborating with cross-functional teams to ensure a seamless customer journey. The role requires excellent time management, prioritization, and communication skills.
Must have:
  • Develop strong customer relationships to drive adoption and success
  • Become a subject matter expert in Zenoti’s platform
  • Analyze customer challenges and develop solutions
  • Interpret data to define strategies and make decisions
  • Lead customer conversations and drive change
  • Work with diverse teams across sales and marketing
  • Effectively manage multiple accounts, prioritize tasks
  • Understand and use Zenoti’s product
Good to have:
  • Experience in a SaaS or customer-facing role
  • Background in the wellness, beauty, or fitness industries
  • Proficiency in CRM tools and data analytics platforms

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

Role Overview 

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention. 

Key Responsibilities 

  • Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success. 
  • Product Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers. 
  • Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes. 
  • Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities. 
  • Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations. 
  • Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement. 
  • Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. 

Required Skills & Qualifications 

  • Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning. 
  • Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions. 
  • Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions. 
  • Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change. 
  • EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy. 
  • Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals. 
  • Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively. 

Preferred Qualifications 

  • Experience in a SaaS, technology, or customer-facing role. 
  • Background in the wellness, beauty, or fitness industries is a plus. 
  • Proficiency in CRM tools and data analytics platforms. 

Why Join Zenoti? 

  • Be part of a high-growth, innovative company transforming the beauty and wellness industry. 
  • Work in a dynamic and collaborative environment with industry leaders. 
  • Opportunities for professional growth, learning, and career advancement. 

If you’re passionate about helping customers succeed, solving complex challenges, and driving impactful change, we’d love to hear from you! 

Apply now and be part of Zenoti’s journey to revolutionize the industry. 

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Similar Jobs

NVIDIA - Senior SWQA Test Development Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
3 Months ago
DevRev - Member of Applied AI Engineering Team ( ETL)

DevRev

Ljubljana, Ljubljana, Slovenia (On-Site)
1 Month ago
Corsair - Business Intelligence Data Analyst

Corsair

Milpitas, California, United States (On-Site)
1 Month ago
NVIDIA - Senior Datacenter Product Development Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Highspot - Sr. Data Analyst

Highspot

Hyderabad, Telangana, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

nubank - Financial Crime Risk Specialist

nubank

State Of São Paulo, Brazil (On-Site)
2 Days ago
bytedance - Senior Research Scientist, Data Management and Security - Infrastructure System Lab

bytedance

San Jose, California, United States (On-Site)
2 Months ago
Accenture - Record to Report Ops Senior Analyst

Accenture

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Tesla - Training Coordinator - Parts Operations

Tesla

Fuenlabrada, Community Of Madrid, Spain (On-Site)
4 Months ago
bytedance - Risk Control Business Partner

bytedance

Singapore (On-Site)
1 Month ago
Xsolla - Finance Operations Intern

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Trailmix - Game Data Lead

Trailmix

London, England, United Kingdom (Hybrid)
1 Month ago
Travel HR Portal - Technical Lead Architect (.NET and BI)

Travel HR Portal

India (On-Site)
1 Week ago
GoDaddy - Senior Tax Manager

GoDaddy

United States (Remote)
2 Weeks ago
bytedance - Insurance Product Manager - Global Payment

bytedance

Singapore (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seattle, Washington, United States

Motive - Director, FP&A

Motive

United States (Remote)
4 Days ago
ISG - Oracle Fusion Logistics/Supply Chain SME (Contractor/1099)

ISG

United States (Remote)
1 Month ago
Apple - Product Integration Manager

Apple

Culver City, California, United States (On-Site)
1 Week ago
NVIDIA - Senior Signal Integrity Design Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
4 Months ago
bytedance - Senior Backend Software Engineer, Global E-commerce Seller Platform

bytedance

Seattle, Washington, United States (On-Site)
7 Months ago
Ember Lab - Contract Payroll Processor

Ember Lab

Orange, California, United States (Remote)
3 Weeks ago
Visa - Sr. Contracts Manager

Visa

Ashburn, Virginia, United States (Remote)
1 Week ago
Life church - Donor Relationship Manager

Life church

Edmond, Oklahoma, United States (On-Site)
8 Months ago
Starkflow - AI Product Engineer

Starkflow

San Francisco, California, United States (On-Site)
2 Months ago
GoMotive - Senior Product Manager, Equipment Monitoring

GoMotive

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Seattle, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zenoti

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug