Lead Implementation Associate

• Demonstrates a deep understanding of Clearwater's core value proposition and effectively communicates its value to clients. 

• Takes charge of the onboarding process for clients onto Clearwater's platform. 

• Conducts comprehensive training sessions for Clearwater's clients, ensuring they become proficient in using the Clearwater platform. 

• Communicates project status, issues, and risks in an effective and transparent manner. 

• Skillfully troubleshoots and resolves customer issues that may arise during the implementation phase. 

• Manages client and internal stakeholder relationships adeptly throughout the entire implementation process. 

• Provides valuable consultancy services to clients, ensuring that their goals align with the established project plans and objectives. 

• Identifies and promptly escalates any identified risks and issues to the Project Manager for appropriate action. 

• Applies acquired skills, procedures, and best practices in decision-making to successfully complete various tasks. 

• Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts. 

Required Skills:  

Education and Experience:  

• Master's degree in related field e.g. audit, accounting, financial markets.