Managed Services - Financial Services Transformation Senior Analyst

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create 

We are growing our Financial Services team within ME Operate and are looking for Financial Services Transformation Analysts who have a passion for executing transformation and strategic initiatives programmes and functions in the Financial Services sector. You will play a pivotal role in driving strategic initiatives and facilitating the transformation journey of our Financial Services clients. 

Your primary responsibility will be to support the planning, execution, and monitoring of various transformation projects aimed at delivering on our clients’ strategies, across digital, operational efficiency, customer experience, and regulatory compliance. As part of our ME Operate Delivery team, you will collaborate closely with our FS Advisory, cross-functional teams and clients to ensure successful project delivery.

We are looking for someone who is passionate about driving change in Financial Services and demonstrates in-depth understanding and experience of digital channels and distribution, banking processes, branch operations, shared services, back office functions.

Roles and Responsibilities:

Daily tasks and delivery expectation 

Strategic and Project Management Support:

• Provide input on strategic direction and the definition of initiatives that will help our clients’ to deliver on their strategic objectives  

• Assist in the development and maintenance of project plans related to Financial Services  transformation initiatives

• Coordinate transformation and strategic initiative activities, resources, and stakeholders to ensure timely execution.

• Monitor project progress, identify potential risks, and develop mitigation strategies.

• Prepare regular status reports and presentations for client management review.

Data Analysis and Reporting:

• Collect, analyze, and interpret data to identify trends, insights, and performance metrics related to transformation initiatives.

• Prepare comprehensive reports, dashboards, and visualizations to communicate key findings and facilitate decision-making.

• Work closely with stakeholders to address data-related challenges and optimize reporting processes.

Change Management and Stakeholder Engagement:

• Support the implementation of new processes, systems, and technologies across a transformation programme

• Support change management activities to facilitate the adoption of new processes and technologies.

Risk Management and Compliance:

• Identify and assess potential risks associated with transformation projects and work with the Advisory teams to implement appropriate controls.

• Work closely with risk management and compliance teams to address any issues or concerns proactively.

Expected Skills:

Specific learned abilities or technical skills 

• Proven experience in project management, business analysis, or transformation roles within the Financial Services industry.

• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.

• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels

• Proven IT skills in Excel, Word and Powerpoint. Proficiency in project management tools (e.g., Microsoft Project, JIRA) and data analysis software (e.g., PowerBi, Tableau) is an added advantage

• Excellent English communication skills (verbal and written), particularly ability to articulate concepts and recommendations in written form (PowerPoint reports, charts etc.). 

• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Expected Competencies:

Values, behaviors & attitude

• In depth financial sector acumen and the underlying market forces affecting the performance of organizations and their strategic objectives.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's degree in Business Administration, Finance, Economics, or related field. Master's degree or relevant certifications (e.g., PMP, Six Sigma) preferred.

Years of Experience:

3-4+ years of experience in Financial Services transformation or project management

Experience in the Middle East preferred