Manager, People Services

Company Overview

At Synamedia, we unite over 2,000 uniquely talented individuals across 20 countries, to realise our vision of transforming the way the world is entertained and informed. As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission of transforming how businesses navigate the dynamic digital landscape. Our solutions, backed by three decades of expertise and partnerships with over 200 customers worldwide, touch the lives of millions of people. Our clients include the likes of Disney, Astro, Comcast, Sky, Tata Play among others.

As we embark on this journey to expand our product suite and presence in new domains, we are looking for talents with a passion for technology, innovation, and dynamism. Join us if you want to grow along with us in creating and delivering the most complete, secure, and advanced end-to-end video technology solutions.

About The Job – Manager, People Services

Our People Services team plays a key role in our core HR transformation journey as we continue to move towards being global in how we operate to better support our people. As a manager and key member of the People team, you will lead on the efforts to evolve the People Operations experience and support we provide to our people across 20 countries worldwide. In this role, you will work closely with the Senior Direction, People Enablement & Digitization, and with a team under your guidance to foster a culture of continuous improvement and highest quality of HR services provided to the business.

Responsibilities

• In this dynamic new role, you will be at the forefront of developing a customer-focused, data-led, proactive, and efficient approach to HR service delivery.
• You will play a key role in optimizing our HR processes, leveraging data-driven insights and digital HR technology solutions to enhance HR operations globally while ensuring efficiency, and contributing to the overall success of our organization.
• You will play a pivotal role in ensuring the HR Services team's work has maximum impact, driving change, implementing and streamlining processes, and promoting automation.
• You will work as part of an integrated and collaborative People & Places function that is focussed on driving business success.
• You will foster effective relationships with key stakeholders e.g. regional HR teams, HR Business Partners, People Enablement, Reward, Finance, Procurement, IT to embed efficient ways of working.
• You have a continuous improvement mindset, sizing opportunities for simplification to enhance employee experience, driving efficiency, accuracy and overall effectiveness of services delivered.
• You will oversee the management and accurate handling of data throughout the employee lifecycle: HR administration, total rewards, HR Technology, reporting, data analytics, management of HR POs and invoice payments amongst other areas that will fall under the remit of HR Operations.
• You will manage a team by fostering collaboration, teamwork, driving motivation and professional development.
  
  

Skills Required

• You have a minimum of 5 year’s related experience leading operations and/or shared services department and have managed a small team of HR professionals.
• Successful record of building, improving, and running operational business processes, and the ability to drive effectiveness and high quality of people experience.
• Strong analytical skills and excellent ability to think in a logical manner, identify root causes of problems, and make systematic and rational judgements based on relevant information.
• You have a strong understanding of HR processes, data management and compliance requirements.
• You have excellent project management and organizational skills, able to challenge and influence behaviours to promote high standards.
• You know how to handle sensitive and confidential information with discretion.
  
  

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from SkillSoft and other partners to help you upskill while on the job.

Benefits And Perks

• Flexible working arrangements
• Competitive pay hikes and bonus packages
• Skill enhancement and growth opportunities
• Equal opportunity employment
• Health and wellbeing programmes
• Collaborative work with a truly global team
  
  

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.