Sales Order Specialist with Spanish

2 Months ago • All levels • Sales

Job Summary

Job Description

As a Sales Order Specialist, you will be part of the Order Management division and facilitate administrative processes to ensure clients sign contracts, receive product access, and are correctly billed. You will manage the 'order to cash' process, handling tasks from order placement to invoice payment. Daily tasks include preparing contracts, creating client accounts, managing billing, resolving compliance issues, operating internal tools, and responding to client queries. This role requires collaboration with internal teams and sometimes direct support to external clients. The responsibilities include ensuring clients' contracts are prepared and invoices are correct. You will also be resolving compliance issues with compliance & legal teams, operating internal tools and applications related to customer relationship management (CRM), responding to client queries and assuring the highest standards of customer service.
Must have:
  • English and Spanish language fluency (minimum B2)
  • Excellent communication skills for team collaboration
  • Excellent organizational skills and ability to learn new processes
  • Analytical and critical thinking skills for problem-solving
  • Strong computer skills, including Microsoft Office applications
  • Aptitude for work in a fast-paced and goal-oriented environment
Good to have:
  • Previous experience using CRM platforms such as Siebel or Salesforce
  • Experience with billing systems such as SAP
Perks:
  • Monthly wellness allowance and employee assistance program
  • Private medical care with Medicover, premium package fully covered by employer
  • Corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
  • Promoting appreciation culture through global Reward and Recognition platform
  • Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
  • E-learning platform, a range of workshops and international project
  • Structured training and buddy support
  • Access to real-time economic data through our flagship products Eikon and Workspace
  • Inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
  • 2 additional days off for voluntary jobs
  • Brand new, outstanding office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
  • Sport teams, contests and social events to join

Job Details

WE ARE LOOKING FOR A NEW COLLEAGUE:

Sales Order Specialist with Spanish

 

YOU AND YOUR TEAM

You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.

 

WHY IS THIS JOB IMPORTANT?

As a Sales Order Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

 

SOME OF THE DAILY TASKS YOU WILL PERFORM:

  • Preparing contracts for clients who decide to buy our products or services
  • Creating client’s accounts and granting system permissions for the proper services
  • Managing billing process and assure that clients receive correct invoices
  • Resolving compliance issues in cooperation with Compliance & Legal Teams
  • Operating on a number of internal tools and applications related to customer relationship management (CRM)
  • Responding to clients’ queries assuring the highest standards of customer service

 

WHAT DO YOU NEED TO BRING?

  • English and Spanish language fluency (minimum B2)
  • Excellent communication skills to feel comfortable when collaborating with a number of different teams
  • Excellent organizational skills and ability to quickly learn new processes and applications
  • Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
  • Strong computer skills, including experience with Microsoft Office applications
  • Aptitude for work in a fast paced and goal-oriented environment

 

YOU WILL BE EVEN MORE COMPETITIVE WITH:

  • Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP

 

Your package when joining Gdynia Team:

  • Wellbeing: monthly wellness allowance and employee assistance program
  • Healthcare: private medical care with Medicover, premium package fully covered by employer
  • Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
  • Recognition: promoting appreciation culture through global Reward and Recognition platform
  • Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
  • Development: e-learning platform, a range of workshops and international project
  • Onboarding: structured training and buddy support
  • Information: access to real-time economic data through our flagship products Eikon and Workspace
  • Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
  • Charity: 2 additional days off for voluntary jobs
  • Office: brand new, outstanding office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
  • Activities: sport teams, contests and social events to join

Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25).

Learn more about life and purpose of our company directly from the Gdynia colleagues’ video: https://www.lseg.com/en/careers/where-we-work/gdynia-poland 

Follow us on Facebook, Carers at LSEG Gdynia

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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About The Company

LSEG (London Stock Exchange Group) isa leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

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