Member Services Liaison, DVC (Anaheim), Full Time Bench

Job Summary:

Responsibilities:

• Represent Member Services as part of the overall Disney Vacation Club® Team
• Provide a comprehensive and complex range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Member experience and concierge-like services, such as My Disney Experience planning, park tickets, dining reservations, and general park knowledge
• Champion and maintain professional, yet personalized relationships
• Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests
• Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
• Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
• Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
• Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, precisely storing and displaying snacks, and maintaining overall cleanliness of the lounge.

Basic Qualifications:

• Minimum two (2) years of Guest Service experience
• Extensive knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
• Affinity for opportunities where you can be of service to others
• Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
• Excellent written and verbal communication skills
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Proficiency in basic computer functions to operate in a Windows environment and other technologies
• Strong organization, planning, and follow-through skills, along with attention to detail
• Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
• Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts

Preferred Qualifications:

• Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
• Basic Food Safety Certification
• Bilingual skills in: Spanish, English, Japanese, Portuguese and French

Additional Information:

Disability accommodation for employment applications