As a MongoDB DBA IV at Rackspace Technology, you'll troubleshoot and resolve customer issues related to performance, schema design, cluster topology, and application design.  You'll work with customers to triage and implement solutions, ensuring data integrity and stability. This involves technical work requiring coordination, testing, and scheduling, with occasional urgent debugging. Daily interaction with colleagues and customers via Microsoft Teams is expected. Collaboration with support, technical account managers, and site reliability engineers is key. You'll leverage expertise to provide internal and external guidance. Responsibilities include installing, configuring, patching, maintaining, and upgrading MongoDB; setting up and monitoring backups; implementing and testing recovery techniques; diagnosing and troubleshooting the database environment; and fine-tuning MongoDB.  Experience with sharding, query/index tuning, replication, and Linux is essential.

Rackspace Technology

L3 Support Engineer (Windows/Linux on AWS)

L2 Support Engineer (Windows/Linux on AWS)

Support Engineer I - IN (AWS and Linux/Windows)

Client Partner V

Mongo DBA IV

Database Reliability Engineer

Inventory Control Specialist I

Trainee Data Scientist

Government Services Sales Executive VI

Program Lead - AWS Strategic Collaboration

<div class="section page-centered" data-qa="job-description"><div><b>MUST HAVE EXPERIENCE WITH **</b></div><div><br></div><div><b>Deploying sharded clusters with many shards</b></div><div><b>Diagnosing and resolving issues related to sharding Indexing complex query patterns</b></div><div><b>In-depth knowledge of the WiredTiger storage engine Overview:</b></div><div><br></div><div><span style="font-size: inherit;">As a MongoDB DBA with Rackspace Technology, you will have the opportunity to troubleshoot and resolve various customer issues related to performance, schema design, cluster topology, and application design. Working with the customers, you will learn what challenges they face, help triage, and implement solutions that resolve&nbsp;&nbsp; their technical challenges.</span></div><div><br></div><div><span style="font-size: inherit;">You will perform technical work that requires coordination, testing, and&nbsp;scheduling. At times, immediate debugging and resolution are necessary to resolve an urgent request. All while ensuring data integrity and stability are the top priority for the customer. You will also interact daily with both colleagues on customers via Microsoft Teams to answer general questions or&nbsp;&nbsp; requests.</span></div><div><span style="font-size: inherit;">You will interact with members of our Support organization, Technical Account Managers, and Site Reliability Engineers to meet the demands of our customers. Leveraging your expertise, you will provide guidance and recommendations internally and externally to meet the needs of our customers.&nbsp;&nbsp;</span></div><div><br></div><div><b>Knowledge:</b></div><div><br></div><div>Strong knowledge of MongoDB indexes, index management, integrity checks, and statistics. Proficient in troubleshooting issues related to CPU, memory, I/O, disk space, and other types of resource contention. Understand query plans to troubleshoot performance issues. Knowledge of CRUD syntax and Aggregation Framework. Understanding of replication, vertical scaling, horizontal scaling, and DR. Strong troubleshooting and problem resolution skills. Strong knowledge of backup design and support. Expert skill in MongoDB server 6.0, 7.0 &amp; 8.0. Advanced analytical and problem-solving skills. Experience with production DBA and managing multiple databases. Ability to work in a team environment. Excellent communications skills; written, verbal, and presentation. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</div><div><br></div><div><b>You Will:</b></div><div><br></div><div>Install, configure, patch, maintain and upgrade MongoDB</div><div>Setup and monitor backups</div><div>Implement and test recovery techniques</div><div>Diagnose and troubleshoot database environment</div><div>Fine-tune MongoDB environment or make tuning recommendations</div><div><br></div><div><b>You Have:</b></div><div><br></div><div>MongoDB (Configure, Tune, Upgrade, Recovery)</div><div>Experience with MongoDB Sharding</div><div>Experience with MongoDB Query and Index Tuning</div><div>Experience with MongoDB Replication</div><div>Experience with Linux Operating System</div><div>Experience with Database Monitoring</div><div>Experience with JavaScript (i.e. mongo client)</div><div><br></div><div><b>Nice to have:</b></div><div><br></div><div>Experience with Elastic</div><div>Experience with networking and virtualization/containers</div><div>Experience with troubleshooting hardware issues</div><div>Experience with configuration management software</div><div>Experience with at least one programming language</div><div>Experience with MongoDB security best practices</div><div>Automation/Scripting</div><div><br></div><div><b>Education/Experience</b></div><div><br></div><div>A Highschool Diploma or equivalent is required.</div><div>A Bachelor's degree in software development, database programming, or computer engineering is preferred.</div><div>3+ years managing production MongoDB workloads, ideally in a customer-facing role or 5+ years in production database admin with advanced MongoDB knowledge.</div><div><br></div><div><b>General Remote Environment.</b>&nbsp; </div><div><br></div><div>Moderate levels of stress may occur at times.&nbsp; </div><div>It may require long periods of sitting and viewing a computer monitor&nbsp;</div><div>No physical demands are required.&nbsp; </div><div>On- Call Rotation is required with the possibility during holidays as required by the business for 24/7 support.&nbsp;</div><div><br></div><div><b>Sponsorship.</b></div><div><br></div><div>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</div></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 11pt;">The following information is&nbsp;required&nbsp;by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies&nbsp;only&nbsp;to&nbsp;individuals working in&nbsp;the state of Colorado, Washington, California and New York City.&nbsp;The anticipated starting pay&nbsp;range&nbsp;of&nbsp;Colorado, California, Washington and New York City applicants&nbsp;for&nbsp;this role is&nbsp;</span><i style="font-size: 11pt;">$116,100-$170,280 for CO and $135,300&nbsp;–&nbsp;$198,400&nbsp;for NYC, WA and CA.&nbsp;</i><span style="font-size: 11pt;">Unless already included in the posted pay range and based on eligibility,&nbsp;the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience,&nbsp;licenses and certifications,&nbsp;and specific work location.&nbsp;Information&nbsp;on&nbsp;</span><a rel="noopener noreferrer" class="postings-link" style="font-size: 11pt;" href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0">benefits</a><span style="font-size: 11pt;">&nbsp;offered is&nbsp;here.</span></div><div><br></div><div>#LI-STORM</div><div>#LI-DNI</div><div><br></div><div><br></div><div><br></div><div><br></div><div><b style="font-size: 10.5pt;">About Rackspace Technology</b></div><div><span style="font-size: 10.5pt;">We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><b style="font-size: 10.5pt;">More on Rackspace Technology</b></div><div><span style="font-size: 10.5pt;">Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><br></div></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 11pt;">The following information is&nbsp;required&nbsp;by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies&nbsp;only&nbsp;to&nbsp;individuals working in&nbsp;the state of Colorado, Washington, California and New York City.&nbsp;The anticipated starting pay&nbsp;range&nbsp;of&nbsp;Colorado, California, Washington and New York City applicants&nbsp;for&nbsp;this role is&nbsp;</span><i style="font-size: 11pt;">$116,100-$170,280 for CO and $135,300&nbsp;–&nbsp;$198,400&nbsp;for NYC, WA and CA.&nbsp;</i><span style="font-size: 11pt;">Unless already included in the posted pay range and based on eligibility,&nbsp;the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience,&nbsp;licenses and certifications,&nbsp;and specific work location.&nbsp;Information&nbsp;on&nbsp;</span><a rel="noopener noreferrer" class="postings-link" style="font-size: 11pt;" href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0">benefits</a><span style="font-size: 11pt;">&nbsp;offered is&nbsp;here.</span></div><div><br></div><div>#LI-STORM</div><div>#LI-DNI</div><div><br></div><div><br></div><div><br></div><div><br></div><div><b style="font-size: 10.5pt;">About Rackspace Technology</b></div><div><span style="font-size: 10.5pt;">We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><b style="font-size: 10.5pt;">More on Rackspace Technology</b></div><div><span style="font-size: 10.5pt;">Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><br></div></div>undefined