Operations Coordinator

Description

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 67 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity

Castle Connolly Top Doctors is the healthcare industry’s leading doctor ratings and research company and a subsidiary of Everyday Health Group. Castle Connolly Top Doctors is seeking a proactive and detail-oriented Operations Coordinator to join our team. The Operations Coordinator will play a crucial role in supporting the day-to-day operations of Castle Connolly, supporting our Account Management & Sales teams. This role offers an exciting opportunity for individuals who are passionate about healthcare and interested in contributing to a growing and dynamic team.

Key Responsibilities

●     Track print advertising and digital visibility products’ inventory, update content, schedule with clients, and collaborate with creative designers.

●     Provide reporting and segmented lists for sales, marketing and leadership teams

●     Maintain and update sales and email databases of healthcare providers, including doctors, hospitals and other medical professionals

●     Maintain and update internal and external documents and assets across all Castle Connolly teams

●     Ensure accurate and timely updates to healthcare provider profiles in the CMS database, including doctors, hospitals, and medical professionals.

●     Handle inbound inquiries from consumers, doctors, hospitals, and publishing partners.

●     Work collaboratively with team members to identify and implement process improvements and best practices for operational efficiency.

Job Qualifications

●     Bachelor’s degree in business, communications, marketing, or a related field preferred

●     2+ years of experience in operations, administrative support, or a related role

●     Proficiency in Salesforce or similar CRM systems for database management.

●     Experience with content management systems (CMS), email marketing tools, and reporting platforms.

●     Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and/or Google Workspace tools.

●      Excellent attention to detail and accuracy in managing data and documents.

●      Strong time management and ability to prioritize tasks effectively in a fast-paced environment.

●      Exceptional written and verbal communication skills to interact with clients, team members, and external partners.

●      Ability to handle inquiries with professionalism and provide clear, concise responses.

●      Strong team player with a proactive approach to identifying and implementing process improvements.

●      Ability to work cross-functionally with creative, sales, marketing, and operations teams.

 About Us     

For more than 30 years, Castle Connolly Top Doctors® has been a trusted and respected independent source for those seeking the highest quality of care and superior results. Established in 1992, Castle Connolly Top Doctors provides access to top-rated physicians in every part of the country and across more than 75 medical specialties. The trusted Castle Connolly Top Doctors database, based on peer nominations from physicians and the Castle Connolly physician-led research & rigorous screening processes, enables consumers to confidently make critical decisions on their healthcare choices.     

In January 2019, Castle Connolly Top Doctors® was acquired by Everyday Health Group.  

Our Culture and Values   

We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.     

Life at Everyday Health   

At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.                                                                                                                                                                                                         

Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.  Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.   

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