People Ops Generalist

The Opportunity

We are looking for a well-rounded People Operations Generalist who will closely partner with leaders and teams across the organization. Based in our Bengaluru office, you will build strong professional relationships with local team members in India and across APAC, as well as key functional stakeholders, serving as a trusted advisor on a broad range of HR topics to ensure best practices are applied. In this dynamic role, you will have the opportunity to ensure the local team is engaged and thriving, while also meeting performance expectations. 

• This role will be focused on four key areas: employee lifecycle management, employee experience / office & benefit support, performance management, and People Operations communications. 

• Lead local employee onboarding (including ordering and managing inventory of new hire swag) and offboarding (including conducting exit interviews and creating/sharing termination documentation).
• Ensure that People/HR processes and programs have a unified approach internationally.
• Help ensure compliance with local labour regulations and customs.
• Create standard and customized HRIS reports as needed.
• Work with direct managers to conduct probationary check-ins. 

• Build strong relationships with key functional stakeholders and serve as a trusted advisor on a broad range of HR topicsWork with employees of various levels, navigating sensitive topics, and finding solutions to people issues.
• Foster connection to Sitetracker’s culture by supporting the coordination of engagement activities, wellness programs.
• Support the coordination of events such as local team outings, leadership team visits, holiday celebrations, and virtual engagement events.
• Help order and manage the inventory of Sitetracker swag and employee gifts.
• Work in the office 2-3 times a week to interact with the local team in person.
• Serve as the local contact for pay and benefits questions, including partnering with our benefits broker and accounting consultants to provide timely resolution to employee questions or concerns.
• Support the benefit onboarding process.
• Support local leaves and possess a knowledge of statutory leave policies. 

• Act as the first point of contact for employee relations and performance concerns, including supporting the performance and compensation review processes, overseeing probation periods and documentation, managing Performance Improvement Plans, and managing involuntary exits, and ensuring leaders are aware of any performance concerns within their teams.
• Work autonomously with the ability to discern when something needs to be escalated.
• Identify and suggest areas of improvement related to Sitetracker’s existing People Processes 

• It works seamlessly across communication platforms—email, in-person, virtual, and Slack—and applies clear, consistent messaging adapted to each format.
• Communicate across departments to ensure cohesion and prevent silos.
• Lead conversations on sensitive topics such as employee relations, performance, terminations, or personal matters with genuine compassion.
• Confidently navigate difficult conversations and deliver feedback constructively.
• Craft employee-facing communications with a strong and professional tone.

• Understand the current Sitetracker performance, compensation, and development philosophy and processes
• Develop relationships with local employees and their leaders to understand the needs and requirements of all areas of the organization
• Gain an understanding of Sitetracker-specific business needs and trends to help drive us forward
• Complete Sitetracker certification to grow your understanding of the Sitetracker business, products, and services that are offered 
• Identify a local swag vendor for new hire hampers and employee gifts

• Work proactively with managers and senior leaders (Executive Staff, SVP & VP) to evaluate and prepare for future business and team needs
• Work with the rest of the People Team to review annual Employee Engagement Survey results and enact action plans to support local change opportunities
• Assist in fostering a culture that supports our mission by helping design and implement People initiatives and programs
• Assist with the communication and rollout of updated or new people programs and policies

• Assess qualitative and quantitative data to identify trends, find areas for improvement, and create new ways to support our employees and business.

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service.  That problem has become even more pronounced due to the eventual explosion of 5G.  Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. 

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point.  Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges.  Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States).  Our people are extraordinary and we’re continuing to invest in our people-first culture.