Platform Support Speacialist
Job Summary
Job Description
Roof Stacks seeks a Platform Support Specialist to provide Level 1 and 2 support for applications and systems. Responsibilities include resolving operational issues, responding to user/customer requests, performing troubleshooting on GCP infrastructure, analyzing logs and APM tools (Elastic APM, Grafana) to identify and solve application issues, monitoring application performance, detecting and addressing system outages, and documenting support processes. The ideal candidate will possess 1-2 years of experience in application or system support, familiarity with GCP services (Compute Engine, Cloud Storage, IAM), and experience with APM tools. Strong communication and problem-solving skills are essential. This hybrid role is based in Istanbul.
Must have:
- 1-2 years application support experience
- GCP knowledge (Compute Engine, Cloud Storage, IAM)
- APM tool experience (Elastic APM preferred)
- SQL querying and database management
- Basic networking knowledge and troubleshooting
- Technical documentation and reporting skills
Good to have:
- Grafana knowledge
- ITIL process familiarity
6 skills required
Job Details
As Roof Stacks, we have been carrying out innovative projects since 2015. We aim to become a global actor in Tourism Systems, Extended Reality(AR/VR), Blockchain Technologies, Game Development, and Financial Technology, which are our areas of expertise.
We focus on creating a difference with the technologies we develop and designing the future. In addition to our central office in Ataşehir/İstanbul, we have branches in Antalya and Elazığ in Turkey.
We have strengthened our position in the global market by opening a new office in Austin, USA, which hosts world technology giants from all over the world.
Responsibilities:
· Resolve operational issues of applications and systems on a daily basis (providing Level 1 and 2 support).
· Respond to user and customer requests, analyze issues, and escalate to higher levels when necessary.
· Perform basic troubleshooting on applications running on the Google Cloud infrastructure.
· Analyze logs to identify the root causes of application issues and provide solutions.
· Monitor and report application performance using APM tools such as Elastic APM, Grafana, etc.
· Track critical metrics such as system performance, error rates, and latency.
· Detect system outages, performance issues, or errors and intervene quickly.
· Use APM tools to detect anomalies and notify relevant teams when necessary.
· Document support processes and solutions.
Required Qualifications:
· A graduate degree in related fields (Computer Engineering, Software Engineering, etc.) or equivalent vocational training.
· At least 1-2 years of experience in application support, user support, or system operations.
· Basic knowledge of Google Cloud Platform (GCP) services (especially Compute Engine, Cloud Storage, IAM, etc.).
· Experience with Elastic APM or other APM tools (such as New Relic, Dynatrace, AppDynamics, etc.) is preferred.
· Knowledge of Grafana is a plus.
· Experience with SQL querying and basic database management.
· Basic networking knowledge (IP, DNS, VPN, etc.) and troubleshooting skills.
· Ability to prepare technical documentation and report issue resolution processes.
· Strong communication skills with a customer-oriented approach.
· Ability to work in shift-based schedules.
· Familiarity with ITIL processes is a plus.
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About The Company
At Roofstacks, we are not content with simply innovating; we are committed to pushing the frontiers of technology. Since our establishment in 2015, we have skillfully integrated conventional systems with cutting-edge solutions, raising the standard in industries such as tourism, metaverse, AR, gaming, blockchain, and fintech.
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