Premier Resident Engineer
Job Summary
Job Description
The Premier Resident Engineer (PRE) will work within a customer team to support a full-time resident engineer position in the Boston, MA area. The PRE role requires technical, troubleshooting, and planning skills and excellent customer communication skills. The PRE is a "trusted advisor" providing high-quality implementation of Extreme Network product suites, ensuring that networking implementations meet customer requirements. Responsibilities include providing full-time project support for a large Enterprise Extreme customer in the Boston, MA area, following Extreme Premier Services PDIO methodology, creating and maintaining project documentation, acting as a technical lead and trusted advisor, and serving as a liaison between various teams and the customer during implementation and production phases. Must also maintain excellent knowledge of all Extreme product suites.
Must have:
- Expert in networking technologies with industry knowledge.
- Implementation and maintenance of Extreme VOSS Campus Fabric solution.
- Implementation and maintenance of VOSS Fabric switching OS.
- Implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE).
- Troubleshooting and problem resolution in a network environment.
Good to have:
- US citizenship
- BS Degree in Computer Science or related field, or equivalent work experience.
- Industry Network Certifications desired
- Automation/Python scripting experience
8 skills required
Job Details
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Boston, MA. area. The PRE role requires a broad range of technical, troubleshooting, and planning skills and excellent customer communication skills. The PRE is considered a “trusted advisor” for the customer during the engagement. The PRE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements.
Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities:
· Provide full-time project support for a large Enterprise Extreme customer in the Boston, MA. area with occasional travel to Las Vegas.
· Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation. Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
· Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
· Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
· Responsible as a liaison between The Premier Delivery Manger, Sales Account Team, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
· Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
· Must maintain excellent knowledge of all Extreme product suites: Extreme Cloud IQ Site-Engine (XIQ-SE) -Manage, Control, Analytics; Extreme Cloud IQ (XIQ) Wireless; Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric.
· Must possess situational awareness and the ability to proactively escalate any customer issues to the PDM (Premier Delivery Manager), GTAC, Account Team, and Management in a timely and cohesive manner.
Requirements:
· Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience)
· Thorough knowledge and proven experience with implementation and maintenance of the Extreme VOSS Campus Fabric solution.
· Thorough knowledge and proven experience with implementation and maintenance of VOSS Fabric switching OS.
· Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC) and Extreme Analytics platforms. Wireless skillsets are a plus.
· Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
· Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
· Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
· Hands-on experience using security-related toolsets.
· Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)
· Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
· Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
· Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers. Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
· Excellent interpersonal, technical presentation, and communication skills.
· Proven team player.
· Must be self-motivated and able to work with minimal supervision.
· In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience)
· VOSS Fabric
· XIQ - Se Site Engine
· Control
· DHCP
· Wireless
· IPv4/v6
· Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)
· Desired Skills / Experience:
· Must be a US citizen
· BS Degree in Computer Science or related field, or equivalent work experience.
· Industry Network Certifications desired
· Automation/Python scripting experience
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