Product Manager CRM

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Job Description:

• You will be responsible for implementing and configuring CRM systems to meet business requirements.
• Managing CRM system updates, upgrades, and troubleshooting and ensure system security and data privacy compliance.
• Proficient in APIs functionality and configurations for setting up workflows, integrating data from source systems, and managing data modifications and configurations within CRMs
• Oversee data migration and integration from various sources ensuring data accuracy, consistency, and integrity within the CRM.
• Develop and manage data cleaning and deduplication processes and involvement in developing and maintaining APIs and other integration points.
• Customize CRM workflows, fields, and objects to align with business processes to develop custom reports, dashboards, and analytics to support decision-making.
• Create and maintain documentation for system configuration and customizations.
• Gather user feedback and implement improvements to enhance the user experience.
• Lead CRM-related projects and initiatives and coordinate with cross-functional teams to ensure project success.
  
  

Skills:

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as a technical CRM specialist or in a similar role with experience with implementing CRM workflows and automations.
• Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Proficiency in SQL, experience with data analysis tools, and experience with CRM integrations and APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills and hands on marketing automation tools and techniques.
• Knowledge of customer journey mapping and customer experience management.
  
  

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.