Product Solutions Engineer, Billing, Tech CoE
Job Summary
Job Description
This Product Solutions Engineer role focuses on providing outstanding customer service to Google Ads customers. Responsibilities include troubleshooting and resolving technical issues, leveraging AI-powered Ads products, developing diagnostic tools, and collaborating with cross-functional teams (Product Management, Engineering, Business Solutions) to improve product offerings. The ideal candidate will possess strong troubleshooting skills, technical expertise, and excellent communication abilities to interact with various stakeholders, from engineers to executives. The role involves identifying trends, advocating for customer needs, and improving internal processes. This position requires a deep understanding of Google Ads and the ability to translate technical concepts to non-technical audiences.
Must have:
- Bachelor's degree or equivalent experience
- 3 years system design or programming experience
- 3 years troubleshooting and partner management experience
- Prioritize and deliver outstanding customer service
- Troubleshoot technical product issues
- Develop tools and automation for better diagnostics
Good to have:
- Master's degree in related field
- Business analysis experience
- Experience in technical product support, cloud support, quality engineering, or site reliability engineering
- Google Ads or other online advertising experience
- Customer-facing experience translating technical concepts
5 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
- 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Experience with working in technical product support, cloud support, quality engineering, or site reliability engineering.
- Experience with Google Ads or other online advertising solutions and the media landscape.
- Experience in the customer facing role with translating technical concepts and solutions to non-technical and executive audiences.
- Ability to work in any environment to solve problems.
About the job
In this role, you will be solving issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our .
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and business teams, agencies and partners.
- Learn AI powered Ads products and Ads Platforms.
- Troubleshoot technical product issues and apply product expertise to solve technical customer issues and escalations.
- Develop tools and automation for better diagnostics/data fixes and debugging with Product Engineering teams.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our business and other cross-functional partners to own and improve the journey of all clients.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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