Product Solutions Engineer, Billing, Tech CoE

1 Month ago • 3 Years + • Product Management • $123,000 PA - $176,000 PA

Job Summary

Job Description

This Product Solutions Engineer role focuses on providing outstanding customer service to Google Ads customers. Responsibilities include troubleshooting and resolving technical issues, leveraging AI-powered Ads products, developing diagnostic tools, and collaborating with cross-functional teams (Product Management, Engineering, Business Solutions) to improve product offerings. The ideal candidate will possess strong troubleshooting skills, technical expertise, and excellent communication abilities to interact with various stakeholders, from engineers to executives. The role involves identifying trends, advocating for customer needs, and improving internal processes. This position requires a deep understanding of Google Ads and the ability to translate technical concepts to non-technical audiences.
Must have:
  • Bachelor's degree or equivalent experience
  • 3 years system design or programming experience
  • 3 years troubleshooting and partner management experience
  • Prioritize and deliver outstanding customer service
  • Troubleshoot technical product issues
  • Develop tools and automation for better diagnostics
Good to have:
  • Master's degree in related field
  • Business analysis experience
  • Experience in technical product support, cloud support, quality engineering, or site reliability engineering
  • Google Ads or other online advertising experience
  • Customer-facing experience translating technical concepts

Job Details

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
  • 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience with working in technical product support, cloud support, quality engineering, or site reliability engineering.
  • Experience with Google Ads or other online advertising solutions and the media landscape.
  • Experience in the customer facing role with translating technical concepts and solutions to non-technical and executive audiences.
  • Ability to work in any environment to solve problems.

About the job

In this role, you will be solving issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and business teams, agencies and partners.
  • Learn AI powered Ads products and Ads Platforms.
  • Troubleshoot technical product issues and apply product expertise to solve technical customer issues and escalations.
  • Develop tools and automation for better diagnostics/data fixes and debugging with Product Engineering teams.
  • Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our business and other cross-functional partners to own and improve the journey of all clients.

Similar Jobs

MyFitnessPal - Software Engineer II, Backend - Ads

MyFitnessPal

(Remote)
1 Month ago
Info Stretch - Senior Java Engineer

Info Stretch

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
ByteDance - Site Reliability Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Google - Video Solutions Consultant, Publishers

Google

Gurugram, Haryana, India (On-Site)
1 Month ago
Stake Logic - Java Back-end Developer

Stake Logic

(Remote)
4 Months ago
Aristocrat Gaming - Senior Project Manager

Aristocrat Gaming

Barcelona, Catalonia, Spain (Hybrid)
4 Months ago
Netflix - Launch Manager, Product Discovery & Promotion - DACH

Netflix

Berlin, Berlin, Germany (On-Site)
1 Month ago
NVIDIA - Accelerated Computing GPU Product Manager

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Google - Software Engineering Manager II, Infrastructure, Google Cloud Networking

Google

Madison, Wisconsin, United States (On-Site)
1 Month ago
Meta - Product Manager, Machine Learning

Meta

Bellevue, Washington, United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Microsoft - Engine Programmer

Microsoft

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
PwC - Backend Developer/Consultant with German (freelance)

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
8 Months ago
Google - Software Engineer, Early Career

Google

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Every matrix - Middle QA Tester

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
PwC - Senior Data Engineer

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
Google - Software Engineering Manager II, Infrastructure, Google Cloud Compute

Google

Sunnyvale, California, United States (On-Site)
1 Month ago
Playrix - Senior Engineering Manager

Playrix

Ireland (Remote)
7 Months ago
Epic Games - Senior Web Engineer

Epic Games

(On-Site)
4 Months ago
anydesk - Fullstack Developer

anydesk

Tbilisi, Tbilisi, Georgia (On-Site)
1 Month ago
Netflix - Data Engineer (L5) - Product (Device)

Netflix

United States (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sunnyvale, California, United States

Postman - Senior Frontend Engineer - AI Web Applications or AI Code Generation

Postman

San Francisco, California, United States (Hybrid)
1 Month ago
Second Dinner - Principal Product Manager, Revenue (MARVEL SNAP)

Second Dinner

United States (Remote)
2 Months ago
The Walt Disney Company - Senior Software Engineer – Apple Platforms (iOS and tvOS)

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
NVIDIA - Senior CPU Implementation Methodology Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Salesforce - Associate Data Analytics - Business Intelligence

Salesforce

Dallas, Texas, United States (On-Site)
1 Month ago
SciPlay - Art Director

SciPlay

Chicago, Illinois, United States (Hybrid)
2 Months ago
GameChanger  - Staff Backend Engineer, Video Enablement

GameChanger

United States (Remote)
2 Months ago
Daybreak Game Company LLC - Game Designer I - EverQuest

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
3 Months ago
ByteDance - Machine Learning Engineer - Inference

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Nintendo - Senior Instructional Designer

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Google - Regional Program Manager, Data Center, Front End, Planning

Google

San Francisco, California, United States (On-Site)
1 Month ago
Google - Business Program Manager, Data Centers

Google

Frankfurt, Hessen, Germany (On-Site)
1 Month ago
Match Group - Sr. Product Manager (Core)

Match Group

Palo Alto, California, United States (Hybrid)
7 Months ago
People Can Fly - Development Director

People Can Fly

Montreal, Quebec, Canada (Remote)
1 Month ago
Starkflow - Product Analyst

Starkflow

(On-Site)
3 Months ago
Electronic Arts - Senior Publishing Manager

Electronic Arts

Singapore, Singapore (On-Site)
2 Months ago
Google - Product Manager II, Project Starline, Hardware

Google

Mountain View, California, United States (On-Site)
1 Month ago
Spyke Games - Product Manager

Spyke Games

İstanbul, Türkiye (On-Site)
1 Year ago
JustPlay - Lead Product Manager - Engagement (all genders)

JustPlay

Berlin, Berlin, Germany (Hybrid)
5 Months ago
Google - Group Product Manager, AI Experiences, Android

Google

Sydney, New South Wales, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Taipei City, Taiwan (On-Site)

Zürich, Zurich, Switzerland (On-Site)

Kirkland, Washington, United States (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug