Professional Services Engineer

• Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting. 
• Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion. 
• Assist customer business units with their Forescout implementation plans and network designs. 
• Coordinate and lead meetings and provide written summaries. 
• Contribute to the development of best practices, intellectual property, and training material. 
• Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment. 
• Identify and recommend new customer service opportunities to Sales and/or customer. 
• Stay abreast of product capabilities, configurations and integrations via training/lab work. 

• Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.). 
• Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols). 
• Network equipment configuration (Switch, Router, Firewall). 
• Linux O/S (Ubuntu and CentOS) installation, security configuration, and management. 
• Hands-on experience with Forescout solutions. 
• Working knowledge of Linux/UNIX operating systems. 
• Virtualization environments for both desktop and server deployments. 
• Ability to gather, analyze, and interpret data in order to efficiently and effectively take action. 
• Working knowledge of industry security standards, procedures and technologies. 
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding. 
• Ability to constructively handle and address customer concerns through explanation or management escalation. 
• Ability to travel domestically and internationally. 
• A self-motivated individual with a ‘can do’ attitude. 
• Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers. 
• Forescout Certifications (FSCA and/or FSCE) (preferred). 
• Experience in federal government environments (preferred). 
• Bi-lingual (English/Spanish) (preferred). 

• Bachelor’s degree in Computer Science, Engineering or equivalent experience. 
• 3+ years of technical professional services experience in a customer-facing role. 
• Experience installing, managing and supporting production network and computer security systems comprised of multiple technologies. 
• Security certification such as CISSP, SSCP or GIAC (preferred). 
• Experience / certifications in multiple leading IT security, network, and/or IoT. 

• Competitive compensation and benefits–we cover 80% of employee and dependents’ benefits premiums (the U.S. only), 401K match, generous PTO policy, and much more 
• Collaborative and innovative environment –make an impact on worldwide security while working on the hottest technology 
• Leadership that supports and encourages professional growth and development 
• Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram 
• Learn more @ www.forescout.com  

• One Team – We all work together, and we all win together.   
• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.   
• Customer Driven – We listen, we learn, and we make it right.   
• Relentless – We're smart, determined, and find a way. We figure stuff out.   
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.  

#LI-DNI

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.