Program Director

2 Hours ago • 7-10 Years • $130,000 PA - $150,000 PA

Job Summary

Job Description

As a Program Director, you will be responsible for shaping the way the company works, ensuring seamless project execution, and driving efficiency across teams and agencies. You will be the strategic glue between disciplines, balancing agency needs while championing process improvements and fostering collaboration. Responsibilities include establishing processes for scope changes, defining roles, leading project scope conversations, overseeing forecasting and resource allocation, developing and maintaining process improvement roadmap, setting governance standards, and serving as a point of escalation. The role requires strong facilitation and leadership skills, along with the ability to manage resource forecasting, workload balancing, and optimize work streams across multiple agencies.
Must have:
  • 7-10 years of program/project management experience.
  • Experience within a digital marketing agency.
  • Strong facilitation and leadership skills.
  • Ability to manage resource forecasting.

Job Details

Are you a master of process, collaboration, and problem-solving? As a Program Director at Critical Mass, you’ll play a pivotal role in shaping the way we work, ensuring seamless project execution, and driving efficiency across teams and agencies. You’ll be the strategic glue between disciplines, balancing agency needs while championing process improvements and fostering collaboration. If you thrive in fast-paced environments and love creating structure out of complexity, this role is for you.


You Will:

  • Establish clear processes for scope changes, including upsizing, swaps, and incremental scope management
  • Define roles, responsibilities, and ownership levels for project approaches, ensuring alignment across teams
  • Lead and facilitate project scope conversations, bringing together inputs from multiple disciplines to create a holistic approach
  • Act as an agency-agnostic voice to ensure project timelines are used effectively across all disciplines
  • Oversee IAT (Integrated Agency Team) forecasting, workload stacking, and resource allocation to optimize efficiency
  • Develop and maintain an IAT process improvement roadmap, driving collaboration and continuous optimization
  • Set governance standards and ensure adherence to established processes across all lines of business (LOBs)
  • Serve as a point of escalation for process feedback, ensuring balance and alignment between different agency focuses

You Have:

  • 7-10 years of experience in program management, project management, or operations within a digital marketing agency, with a focus on integrated advertising campaigns, performance marketing, and media
  • Proven experience working within an Integrated Agency Team (IAT), driving collaboration and ensuring alignment across multiple agencies and disciplines.
  • Strong facilitation and leadership skills to guide teams and lead conversations around scope, schedule, budget, roadmaps, and strategies
  • Proven ability to manage resource forecasting, workload balancing, and optimizing work streams across multiple agencies
  • A strategic mindset with a track record of developing and implementing scalable processes that improve efficiency and collaboration
  • Experience managing cross-functional partnerships and navigating complex agency and leadership relationships
  • Proficiency with office and project management tools such as Excel, Word, MS Project, Smartsheets, Keynote, Box, Jira, and Confluence
  • Excellent communication and negotiation skills to balance diverse agency needs and drive alignment across teams
  • A proactive, problem-solving approach, continuously pushing for process improvements and operational excellence

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick/personal days
  • Access to online services for families and new parents
  • 13 Affinity Groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

 

 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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