Technical Program Manager - Developer Experience

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. The EA Digital Platform (EADP) group provides central services that help game teams to tap into the power of the global EA ecosystem. Compatible across multiple platforms and devices, our platform empowers teams to foster deeper, more meaningful relationships with our players. The EADP is the foundation on which EA's games are built. By providing reusable capabilities that game teams can easily integrate into their games, we allow them to focus on making incredible games. These building blocks are made up of high-level service platforms including Cloud, Commerce, Data and AI, Gameplay Services, Identity and Social. The Challenge Ahead The EADP Developer Experience team makes it easy to manage the entire suite of EADP services and infrastructure and to easily integrate these solutions within all EA games. We provide the interface to integrate with our diverse set of platform capabilities through our SDK, the EA Console to let anyone provision, and manage platform capabilities, and other tools and services. You will report to a Sr. Manager of Program Management. Responsibilities: You will manage the development plan, schedule, and process for multiple projects simultaneously-- including tasks, resources, quality, time, priorities and costs --and report on progress to leadership. You will coordinate releases, including tracking bug/quality metrics, and ensuring agreement of schedules with customers, our testing group, and other technology groups. You will balance goals and roadmaps from Product Management with estimates and capacity constraints from Development to provide measurable milestones. You will support Product Management by working with the engineering team and partners (central teams, game teams) to refine requirements for development. You will resolve risks to the delivery of quality products. Qualifications:  5+ years program management experience running software programs 3+ years of experience with modern project management and SDLC processes and artifacts 3+ years of experience across component definition, design, engagement, engineering, and service management for highly available online services and platforms Experience with documentation and work tracking tools like: Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft Experience working on high-scale, high-availability multi-tenant web services Experience with API-driven web services and architecture and understanding of how services work together Experience explaining technical concepts to non-technical audiences This is a hybrid remote/in-office role.