Job Description
The Program Director will play a key role on the Consulting team, managing multiple complex cloud-based SaaS integration projects from start to finish. This role involves becoming a trusted advisor to customers, building strong relationships with clients and internal stakeholders, and leading a team to achieve high customer satisfaction. The ideal candidate thrives in a fast-paced environment, is a dynamic and collaborative leader, and has a proven track record of motivating and mentoring teams to success. Responsibilities include building and strengthening stakeholder relationships, orchestrating and leading implementation services and projects, providing insights and industry experience, achieving strategic client relationships, managing client expectations and risks, anticipating and mitigating scope changes, leading an agile and customer-obsessed team, and identifying organizational change management requirements.
Good To Have:
- Experience working with external clients
- Functional or technical role experience
Must Have:
- Bachelor's degree
- 10+ years of consulting and project management experience
- Experience in O2C implementations
- Strong problem-solving skills
- High organization and prioritization skills
- Excellent communication skills
- Willingness to travel up to 40%
Summary:
The Program Director will play a key role on the Consulting team as we continue on our high-growth journey. In this role, you'll be hands on, managing multiple complex cloud-based SaaS integration projects from start to finish. You will become a trusted adviser to our customers, building strong relationships with both clients and internal stakeholders, leading a team to deliver the highest customer satisfaction. You're a great fit if you thrive in a fast-paced environment and are a dynamic, collaborative leader that has a track record of rallying and mentoring teams to success.
Responsibilities:
- Build and strengthen relationships with assigned portfolio of external and internal stakeholders to drive a high-quality experience for our clients.
- Orchestrate and lead HighRadius implementation services and affiliated projects for assigned portfolio of clients (5-10), including activities such as developing plans, estimations, defining scope, facilitating change management, negotiations, etc
- Provide insights and industry experience in building and iterating upon best practices and benchmarks from completed projects. Resulting to a high satisfaction and low-effort experiences for our clients.
- Achieve strategic trusted adviser-level relationship with Clients. Create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
- Manage client expectations, risks and project issues. Triage client escalation while working with CVMs and HRC leadership.
- Anticipate and mitigate change in scope, ensuring that project is delivered on-time and on-budget. Conduct and implement a balanced scope and change request process.
- Lead and enable an agile, customer-obsessed team of project managers and consultants
- Identify and provide org change management assessment to determine OCM requirements (training, communications, benefits realization)
Requirements:
- Bachelor's degree required
- 10+ years of progressive consulting end-to-end project management experience, including experience working with external clients
- Experience in functional or technical role program managing O2C implementations
- Independent thinking with keen problem solving skills
- High organization and prioritization skills
- Excellent verbal, written and interpersonal skills
- Willingness to travel up to 40%
Set alerts for new jobs by high radius
Set alerts for new jobs in United States
