Regional HR Operations Manager (APAC & EMEA)

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.

About the role:

We are currently transforming Sinch HR, to be fit for purpose for the future. This includes the design of new global HR processes, implementation of new HR technology and improved ways of working, with the establishment of a Global HR Operations capability. 

To strengthen HR Operations, we are now looking for a senior Regional HR Operations leader responsible for APAC/EMEA region, an excellent opportunity to influence and shape the delivery of future HR services at Sinch.  

Key responsibility areas:

The Regional HR Operations Manager for APAC/EMEA is responsible for the daily management of the team to ensure proficiency, quality, and efficient delivery of global, standardized HR services to employees and managers.

HR Operations Services

•       Responsible for the daily operations of the APAC/EMEA Regional HR Operations team, ensuring high-quality and cost-efficient support.

•       The team will support all employees and managers globally, so not only the APAC/EMEA region, and have a close collaboration with the team in Americas to ensure professional support globally.

•       Ensuring timely and accurate responses to employee and manager inquiries and requests. Oversee service levels, manage escalations and providing training and support to the team.

•       Securing the accuracy, integrity, and compliance of HR data, including adherence to legal and regulatory requirements and supporting the organization in maintaining best practices in data governance.

•       Ensure adherence towards global processes/services.

•       Actively function as an HR Service Center Specialist and/or HR Data Management Specialist.

Leadership

•       Contribute to develop the Global HR Operations delivery as part of the Global HR Operations management team.

•       Lead the regional APAC/EMEA team by providing professional leadership, building a strong global team and providing opportunities for growth and a sustainable work environment. Must have experience of leading and managing teams globally.

•       Ensure the daily delivery by securing manning and competences to meet the teams' priorities and objectives.

•       Work in close relationship with the other Regional HR Operations Manager, together delivering full global services in an efficient and qualitative way.

•       Work closely with COP’s and HR Business Partners to secure efficient, first-class support.

About You:

To be successful in the role you have a real passion for customer service, leadership and you love working in a global environment.

Experience needed:

•       Should be an MBA – HR from a recognized institution.

•       Min 15+ years of experience into HR domain and 3-4 years’ experience into HR Service delivery profile.

•       Genuine experience from HR broadly, and from leading an HR service delivery team, with high-quality and cost-efficient customer services.

•       Experience working in an international context, leading teams across multiple countries, handling complex systems.

•       Proven ability to manage and develop high-performing teams.

•       Proficiency in using HR systems and working with process improvements.

Required competencies

•       Strong knowledge of HR practices, processes, and policies.

•       Excellent interpersonal, communication and customer service skills.

•       Strong leadership to build capabilities, teams, and engagement.

•       Problem-solving skills and discretion with sensitive issues.

•       Expertise in HR data, laws and regulations, compliance and audits.

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.

Are you ready? Join us on our journey!

Know more about us: www.sinch.com

• Private Health Insurance
• Paid Time Off
• Training & Development
• A flexible and supportive work culture