Renewals Representative
Job Summary
Job Description
Barracuda is seeking a Renewals Representative to join their successful EMEA renewals team in Reading, UK. This hybrid role involves driving industry-leading renewal rates by engaging with end-users and reseller partners in over six languages. You will be responsible for increasing customer loyalty and improving renewal retention rates. The position reports to a Renewals Sales Manager and requires executing strategies to achieve revenue targets, managing customer contracts, and building strong relationships with channel partners. Responsibilities include qualifying renewal opportunities using MEDDICC, managing the sales cycle, documenting customer activity in Salesforce CRM, constructing complex pricing proposals, and managing the pipeline to meet customer retention goals. Collaboration with customer success, channel, and sales teams is crucial for customer satisfaction.
Must have:
- Fluency in German (Native/Bilingual)
- Highly organized, prioritize, multitask
- Excellent time management skills
- Track record of achieving targets
- Team oriented
- Proactive approach
- Experience running customer calls
- Negotiating pricing with customer first mindset
- Strong mathematical skills
- Strong attention to detail
- Enthusiasm and ability to action feedback
- Accountability
Perks:
- Opportunities for cross training
- Career advancement within Barracuda
- Equity in the form of non-qualifying options
- Private healthcare
5 skills required
Job Details
Come Join our successful Renewals Team! At Barracuda, we have more than 220,000 organizations worldwide that trust Barracuda to protect them.
The EMEA renewals team (30 strong), based in Reading, UK, is responsible for driving industry leading renewal rates across the region. We work in 6 + languages and engage with end users and reseller partners alike. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates.
This position reports into a Renewals Sales Manager and is a hybrid office/home office role
What you’ll be working on
- Responsible for a specific EMEA territory with an assigned set of customer contracts to renew to maintain our high renewal close rate
- Responsible for achieving monthly/quarterly revenue targets by creating and executing a proactive and strategic sales plan
- Qualify renewal opportunities utilizing our sales methodology MEDDICC and manage successfully through the sales cycle
- Use SFDC (Salesforce) CRM to document all customer and partner activity to enable the forecasting of when renewals will be booked and invoiced
- Develop and maintain strong relationships with our channel and partners in your territory to maximize revenue
- Constructing complex pricing proposals by analyzing previous sales data through our CRM and financial system
- Managing your pipeline of customer contracts 90 days in advance (minimum). This includes researching customer license useage and proactively identifying risk points and track and resolve issues to comply with customer retention goals
- Collaborating with customer success, channel and sales teams to understand existing sales motions, identifying special customer issues and ensuring customer satisfaction
What you bring to the role
- Fluency in German, (Native/Bilingual)
- Highly organized, able to prioritize, multitask and have excellent time management skills, and ability to follow set procedures
- Clear track record of achieving targets
- Team orientated
- Proactive approach
- Experience of running customer calls and negotiating pricing with a customer first mindset
- Strong mathematical skills to ensure your ability to create complex pricing proposals
- Strong attention to detail
- Enthusiasm and ability to action constructive feedback, owning your own development growth
- Accountability
What you’ll get from us
Joining a team that has a track record of over achievement, making presidents club, winning monthly MVP awards and other regular incentives.
There are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options and private healthcare.
#LI-Hybrid
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