Retention Manager - Sports

ABOUT THE ROLE:

As the CRM Sports Team Lead at LeoVegas Group, you will take on a dynamic and impactful role where your leadership and strategic skills will drive the success of our CRM efforts in the sports sector. You will lead a dedicated team, focusing on enhancing customer engagement, driving turnover, and optimizing bonusing strategies to maximize profitability. This role requires a proactive leader who can manage performance, foster collaboration with other departments, and ensure that our CRM initiatives align with the broader company goals.

YOU WILL BE RESPONSIBLE FOR:

●        Leadership and Team Management: Leading, mentoring, and developing a team of CRM specialists to deliver on key performance indicators, fostering a culture of accountability and high performance.

●        Profitable Bonusing and Engagement Strategies: Designing and executing bonusing campaigns and engagement strategies that drive customer retention and increase turnover, ensuring all initiatives are both profitable and aligned with business objectives.

●        Cross-Departmental Collaboration: Working closely with other teams, including Marketing, Product, and Data, to ensure CRM initiatives are integrated into broader company strategies and that all efforts are coordinated for maximum impact.

●        Data-Driven Decision Making: Utilizing data analytics to inform and refine CRM strategies, ensuring that all initiatives are performance-focused and contribute to the company’s overall profitability.

●        Continuous Improvement: Promoting a culture of continuous learning and improvement within the team, ensuring they are equipped with the latest knowledge, techniques, and industry knowledge to stay ahead in a competitive market.
 

OUR SUCCESSFUL CANDIDATE WILL HAVE:

Essential Skills:

●        Strong leadership skills, with a track record of developing and motivating teams to achieve business objectives.

●        Strong expertise in CRM systems and bonusing mechanics, with the ability to create effective, data-driven strategies.

●        Strong analytical and problem-solving skills, with the ability to interpret data and make strategic decisions to optimize CRM performance.

●        Outstanding communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and present ideas clearly to stakeholders.

Nice to Have Skills:

●        Experience in leading and managing high-performing CRM teams, with a focus on driving engagement and turnover in the sports sector.

●        An inclusive leadership style that values diverse perspectives and encourages open communication and team collaboration.

●        Proven ability to manage multiple projects simultaneously, with a strong focus on meeting deadlines and delivering results in a fast-paced environment

WHO ARE WE       

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

BENEFITS:       

●        Hybrid work policy

●        4 weeks of Workation - work from another agreed country (T&C apply)

●        Well-being allowance to support your active lifestyle

●        Private health insurance

●        Discounts across a range of retailers, gym, bars & restaurants

●        We offer an employee assistance program that can provide help and guidance during challenging moments.

●        For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US:       

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!        

If you think you would be a good fit for the Leo pride - give us a roar!

**As our company working language is English we’d like to see your CV in English please**