Senior Account Manager (Europe)

10 Months ago • 4 Years + • Business Development

Job Summary

Job Description

Senior Account Manager role at Mistplay for Europe region, requires 4+ years of experience in Customer Success or Account Management, strong relationship building skills, and proven track record of managing profitable client relationships.

Must have:

Customer Success
Account Management
Performance Marketing
Client Relationships

Good to have:

Mobile Gaming
Adtech Market
Market Research
CRM Experience

Perks:

Generous Insurance
Annual Wellness

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

prospecting

account-management

Job Details

Mistplay is the #1 Loyalty Program for mobile gamers - with over 20 million users worldwide. Millions of gamers use our platform to discover games, connect with friends, and earn awesome rewards. We are a fast growing profitable company, recently ranked as the 3rd fastest growing technology company in Canada.

Our passion to innovate drives our growth across the industry with the development of new apps, powerful ad tech tools, and the recent launch of a publishing division for mobile games. Mistplay embraces strategic, creative, and data-driven collaboration to fuel our imagination of what can be achieved.

The Senior Account Manager (Europe) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.

What you'll do at Mistplay:

Act as the main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn
Identify opportunities and manage pipeline of upsells and drive client LTV
Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
Provide clients with feedback and insights to improve relationships
Manage opportunities and communications via CRM
Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks

What you'll bring to Mistplay:

4+ years in Customer Success or Account Management
Experience with and an understanding of performance marketing
A proven track record of success managing profitable client relationships
Outgoing with strong relationship building skills
Excellent interpersonal and collaboration skills
Experience working with market research and other tools for prospecting
Excellent communicator and presenter
Organization and time management skills
Enthusiastic and passionate
Proven track record meeting or exceeding sales, retention, and/or upsell quotas
Self-sufficient high performer who enjoys contributing to the success of your team
Experience in the mobile gaming or adtech market a huge plus

Compensation packages include:

Generous Insurance Plan

4 weeks of vacation per year

Annual Wellness Week (company shut-down)

Personal/Sick days

Commission program

Learning & Development Allocation