About the job
What you'll do at Mistplay:
- Act as the main point of contact and manage the relationship with assigned clients
- Increase client value by promoting expansion and upsell opportunities
- Own communication, escalate client feedback, advocate for client internally
- Drive retention and prevent client churn
- Identify opportunities and manage pipeline of upsells and drive client LTV
- Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
- Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
- Provide clients with feedback and insights to improve relationships
- Manage opportunities and communications via CRM
- Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks
What you'll bring to Mistplay:
- 4+ years in Customer Success or Account Management
- Experience with and an understanding of performance marketing
- A proven track record of success managing profitable client relationships
- Outgoing with strong relationship building skills
- Excellent interpersonal and collaboration skills
- Experience working with market research and other tools for prospecting
- Excellent communicator and presenter
- Organization and time management skills
- Enthusiastic and passionate
- Proven track record meeting or exceeding sales, retention, and/or upsell quotas
- Self-sufficient high performer who enjoys contributing to the success of your team
- Experience in the mobile gaming or adtech market a huge plus
About The Company
Mistplay is the #1 loyalty app for mobile gamers. Our highly engaged community is made up of millions of users looking to discover new games and earn as they play. We reward users for the time and money they spend within the games they download from our platform, and they can redeem those rewards for gift cards.
Join Mistplay and unlock your potential in a vibrant, innovative, and collaborative environment where your passion for mobile gaming meets limitless opportunities.
**Mistplay’s Mission:**
To be the best way to play mobile games for everyone, everywhere!
**Fun Facts:**
The #1 loyalty app for mobile gamers
Over 30M+ lifetime installs globally on Android
Over 400+ games to discover on the Mistplay app
Doubled our employee headcount in 2023
Backed by GrowthCurve Capital as of December 2021
**Business & Company Achievements:**
Ranked as a Top 5 Media Source in 6 different categories spanning ROI & Retention in the Singular ROI Index 2023
Ranked on the 2023 Canada Top 100 - Montreal’s Top Employer list
Ranked on the 2023 Canada’s Top 100 - Top Employer for Small/Medium Business
Ranked #5 on Deloitte’s Canadian Technology Fast 50 in 2022
Ranked #31 on Deloitte’s North American Technology Fast 500 in 2022
Quebec, Canada (On-Site)
Quebec, Canada (On-Site)
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