Company:

Mercer

Description:

Implementation Senior Specialist 

What can you expect?
An Implementation Senior Specialist is responsible for the smooth transition of clients' data and processes onto the company’s platform. It is a client facing role, where the person ensures client’s revenue growth by obtaining local brokerage appointments. The work is done with both client and internal stakeholders, such as brokers, COE (Center of Excellence) and GBM team (Global Benefits Management).
 
A Senior Implementation Specialist is considered an individual contributor, working on his/her client portfolio, with guidance from senior team members whenever needed.
 
What is in it for you?
You will have a chance to gain experience in a truly international company - our primary working language is English
You will attend training with dedicated coaches which will prepare you for your daily tasks
Attractive benefits package (including private health care, prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card, language course co-financing, unlimited access to online learning platform, retirement plan)
Working in hybrid model in a comfortable office in Warsaw city center (Al. Jerozolimskie 98)

We will count on you to:
Review data from the client and internal stakeholders and identify issues
Build and proactively execute effective implementation plan for clients, ensure all local documentation needed is delivered on time
Help communicate changes and processes to clients
Work on timely follow up to both colleagues and clients on open action items and tasks
Focus on keeping all members of the team informed on important aspects of the client work being done (regular touch base or email updates)
 

What you need to have:
Minimum 2 years of working experience in an international environment
Excellent proficiency of English
Strong organizational skills
Good stakeholder management skills
Previous work experience in similar position
Strong attention to detail and accuracy for both numerical and written work is essential for this role

What makes you stand out:
Global or local benefits / HR experience
If you would like to apply for this position, please send your CV in English.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.