Senior Jira Service Management Administrator

WHO WE ARE:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. 

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

WHY THIS ROLE IS IMPORTANT TO US:

As part of Group IT, we are on a transformation journey to industrialize IT and help the rest of the organization to mature processes and efficiency. Group IT consists of around 90 skilled and motivated colleagues around the globe.

We are seeking a highly motivated and experienced Jira Service Management and Confluence Administrator to help maintain, improve and roll-out Jira Service Management to various teams in our Business. Based in Manila, you will work with 2 other colleagues on the Atlassian Platform which, in SimCorp, consists of Jira Service Management, Jira Software, Confluence. We are using the Atlassian Cloud version.

You will join team of 6 other colleagues in the Supporting Applications team within IT Business Solutions. This team handles, in addition to the Atlassian platform, various applications such as CLM, ADLM, BPM, LMS and Integrations between systems. While your focus will be on the Atlassian Platform, you are expected to also learn some of the other applications to help ensure we have enough knowledge and availability in the team to cover for all applications.

WHAT YOU WILL BE RESPONSIBLE FOR:

• Configuration, maintenance, and administration of Atlassian platform and products (Jira Service Management, Jira, Confluence, Atlassian Administration)
• Customize projects, workflows, screens, fields, permissions, and notifications to meet business requirements
• Develop, design and maintain robust project/space and global automations to meet business requirements.
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
• Devise, test, and deploy integration's between Atlassian products and other internal tool chains
• Create and contribute to both internal and end user documentation.
• Conduct training for employees and new hires on JIRA and also briefing the team/s on new functionalities.
• Take part in application support and maintenance tasks
• Propose ways to innovate and make our solutions more efficient
• Adhere to IT principles and suggest future changes
• Work on implementing the backlog of ideas, change requests, new releases, and enhancements

WHAT WE VALUE:

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• 2 years’ experience administrating Atlassian products (Jira Service Management, Jira, Confluence)
• Atlassian certifications (e.g., Managing Jira Service Project for Cloud, Jira Administration for Cloud, etc).
• Experience with Jira Query Language (JQL) and Asset Query Language (AQL) and Atlassian REST API. and JSON in Automation
• Experience with Incident and Service Request Management, Asset Management as well as ITIL V4
• Experience directly integrating Atlassian products with other systems is beneficial
• Working knowledge of Agile (Kanban) methodologies
• Very Service-minded and have a positive mindset
• Ability and willingness to learn and grow
• You like to work in an environment where things go fast and where you are deeply involved in the achieved results and solutions
• Solid analytical skills and a solution-focused attitude
• Ability to prioritize tasks, to ensure deadlines are achieved
• Good collaboration and communication skills in English
• You are humble with a sense of humor
• Amenable to work in a hybrid setup of 2x per week onsite schedule, following EMEA time

BENEFITS:

An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

NEXT STEPS:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Arbie Honra, Talent Acquisition Partner. If you are interested in being part of SimCorp but are not sure this opportunity is a suitable role, submit your CV anyway. SimCorp is on a growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, innovative, and capable employees
• Explore a multitude of learning and development opportunities, supported by our comprehensive learning guild
• Engage with highly skilled and creative colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but consistently advocates for Diversity, Equity, and Inclusion, promoting a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's intention in supporting a workplace that is not only inclusive and collaborative but also promoting the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

#LI-Hybrid