Lead IT Service Specialist

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

As a Lead IT Service Specialist where the primary focus is on the Onsite Support for the Warsaw Office you will oversee the full scope of services within the Incident Management, Request Fulfilment, and Facility Management. This role offers you the chance to join an experienced global onsite support team that is committed to providing high-quality service across the globe. You will also collaborate closely with local teams while also engaging with other Onsite Service Desk team members from various locations worldwide. This position requires a full-time presence in the office, with a commitment of 5 days a week.

What you will be responsible for:

• Provide advanced, timely, and efficient on-site support for hardware, software, and network issues.
• Identifying and resolving issues with desktops, laptops, mobile devices, printers, and other peripherals.
• Maintain detailed and accurate documentation of incidents and requests, and update knowledge base articles.
• Assist employees with onboarding/offboarding, including setting up accounts, hardware, and providing basic IT training.
• Provide guidance on IT policies, tools, and best practices to ensure a secure and efficient IT environment.
• Manage and track IT assets, including procurement, deployment, and retirement/recycling of equipment.
• Maintain an accurate inventory of all IT hardware.
• Contribute to continuous improvement initiatives within the IT Service Desk.
• Participate in global IT projects and initiatives to ensure local compliance and alignment.
• Serve as the point of contact for global IT teams to implement company-wide changes in offices within responsibility area(s).
• Coordination of office moves, refurbishments and expansions
• Assist with the setup and configuration of office IT infrastructure.
• Provide immediate on-site support during outages or critical incidents.
• Collaborate with the global IT team to resolve major issues impacting offices within responsibility area(s).

What we value:

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• 3+ years of experience from a similar position
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications
• Experience with IT (remote and local) support across cultures and time zones
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.
• Ability to provide onsite support for internal users’ hardware.
• Ability to manage and prioritize tasks through effective planning in a busy environment
• Effective problem-solving skills and the ability to handle incidents and service requests effectively
• Effective communication skills and a willingness to cooperate with others
• Commitment to continuous learning and staying updated with the latest in technology
• Motivated, with a high “Sense of Urgency” and focus on prioritizing tasks.
• ITIL Foundation or higher level of ITIL certification.
• Proficient process knowledge and documentation skills
• Knowledge and experience of using ITSM tools (Jira and Confluence)
• A service-oriented mindset with a focus on delivering high-quality support and solutions
• Collaborative and contributing to a good team spirit

BENEFITS

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Oleksandra Nelipa, Senior Talent Acquisition Partner, at Oleksandra.Nelipa@simcorp.com. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.