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Senior Salesforce Support Engineer

Barracuda Networks Inc

Ontario, Canada (Remote)

Senior Salesforce Support Engineer

1 Month ago • 5-7 Years • Administrative

About the job

4 skills required for this role

Test your skills to join the top 1% applicants for this job

data-structures

kanban

salesforce

budget-management

Job Description

This Senior Salesforce Support Engineer role at Barracuda involves providing daily frontline sales support via Salesforce Service Cloud, conducting UAT testing of sales processes, monitoring support queues, and collaborating with developers to resolve issues. Responsibilities include maintaining the Salesforce system, staying updated on Salesforce releases and 3rd-party applications, and reporting repetitive issues. The ideal candidate possesses a Bachelor's degree in IT or a related field, 5-7 years of Salesforce experience, Salesforce certifications (Platform Developer, Admin), and strong knowledge of Apex, Flow, Force.com, and other Salesforce functionalities.

Must have:

5-7 years Salesforce experience
Salesforce Platform Developer & Admin certifications
Strong knowledge of Apex, Flow, Force.com
Salesforce CPQ experience
System maintenance and support

Perks:

Internal mobility
Equity in the form of non-qualifying options

Job ID 25-358

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda

This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
Accountable for the system UAT testing of new / updated sales processes & functionality before it is released to the sales team.
Monitor support queue and bringing to Development team for any repetitive issues /bugs
Able to work independently on Kanban releases (maintenance) alongside Support .

What you’ll be working on

Comprehending user raised bugs and support Salesforce in day to day operations
Maintain Salesforce system
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
Reporting repetitive issues to Development

What you bring to the role

Bachelor degree in IT, CIS or Computer science
Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
Technical background as a developer in the Salesforce.com platform required
Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
Experience with the configuration of Salesforce/ CPQ
Strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger

What you’ll get from us:

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

The anticipated on-target earnings range for this role is $121,00 to $130,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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View Full Job Description

$94.0K - $101.0K/yr (Outscal est.)

$97.5K/yr avg.

Ontario, Canada

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