Service Advisor
Job Summary
Job Description
Tesla Motors seeks a Service Advisor in Chatswood, NSW, to deliver exceptional customer service within their progressive EV brand. Responsibilities encompass handling customer inquiries via phone, email, and in-person; troubleshooting technical issues; utilizing a Dealer Management System; providing accurate and timely updates to customers; coordinating vehicle delivery and pick-up; and ensuring customer satisfaction. The ideal candidate possesses strong customer service skills, technical aptitude, attention to detail, and the ability to manage multiple priorities effectively within a team environment.
Must have:
- Excellent customer service skills
- Technical aptitude
- Attention to detail
- Dealer Management System proficiency
- Valid driver's license
- Two years driving experience
Good to have:
- Automotive retail experience
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadline
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
Similar Jobs
The Walt Disney Company
Lake Buena Vista, Florida, United States (On-Site)
• 6 Months ago
SciPlay
Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
• 6 Months ago
Take-Two Interactive
Barcelona, Catalonia, Spain (On-Site)
• 6 Months ago
Every matrix
Batumi, Adjara, Georgia (On-Site)
• 7 Months ago
CloudLinux
Delhi, India (Remote)
• 9 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
The Walt Disney Company
Burbank, California, United States (Hybrid)
• 6 Months ago
Tesla
North Holland, Netherlands (On-Site)
• 6 Months ago
Scientific Games
Louisville, Kentucky, United States (On-Site)
• 6 Months ago
The Walt Disney Company
New York, New York, United States (On-Site)
• 6 Months ago
Tesla
Prüm, Rhineland-Palatinate, Germany (On-Site)
• 6 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Chatswood, New South Wales, Australia
Canva
Melbourne, Victoria, Australia (Remote)
• 8 Months ago
CryptoRecruit
Sydney, New South Wales, Australia (On-Site)
• 1 Year ago
Get notifed when new similar jobs are uploaded
Similar Category Jobs
Evolution
Medellín, Antioquia, Colombia (On-Site)
• 8 Months ago
Rank group
Quatre Bornes, Plaines Wilhems District, Mauritius (On-Site)
• 8 Months ago
Interactive Brokers
London, England, United Kingdom (Hybrid)
• 10 Months ago
Get notifed when new similar jobs are uploaded
