Service Advisor

The Service Advisor at Tesla's Dongtan, Gyeonggi, Korea service center provides professional service exceeding customer expectations. This role involves managing customer appointments, work orders, quotes, and invoices using internal systems. Responsibilities include handling inquiries from both scheduled and unscheduled customers, ensuring timely responses, adhering to company policies, and providing feedback on existing and new programs. Accurate record-keeping and reporting are crucial, as is coordinating vehicle delivery and conducting customer satisfaction surveys. The ideal candidate will possess automotive customer service experience, proficiency in service center applications and MS Office suite, a driver's license, and strong communication skills.