Operations Associate

3 Months ago • All levels • Operations • $29,600 PA - $39,200 PA

Job Summary

Job Description

As an Operations Associate at Jackpocket's fulfillment center, you'll manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. Responsibilities include processing orders, updating systems with real-time information, streamlining workflows, maintaining equipment, and supporting operational projects. The role requires flexibility to work weekends and holidays, experience in fast-paced environments, and strong attention to detail, customer service, and communication skills. Physical ability to stand, walk, and lift up to 25 lbs is necessary. You'll be instrumental in the success of Jackpocket's new digital lottery courier product and play a key part in shaping the future of this growing industry.
Must have:
  • Manage customer lottery orders and redemptions
  • Update systems with real-time order status
  • Streamline workflows to meet deadlines
  • Maintain printing and scanning equipment
  • Support various operational projects
  • Flexibility to work weekends and holidays
  • Experience in fast-paced environments
  • Exceptional customer service and communication skills

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate 

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is $15.00 - $19.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Similar Jobs

Push Gaming - Mathematician

Push Gaming

Poland (Hybrid)
1 Month ago
N-iX - Senior Financial Accountant

N-iX

Krakow Am See, Mecklenburg-Vorpommern, Germany (Flexible)
3 Months ago
Sphere Entertainment Co - Senior Manager Data Science

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
HP - Personal Systems Logistics Finance Analyst

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
7 Months ago
IGT - Game Designer/Mathematician IV - PlaySocial

IGT

North Dakota, United States (Remote)
4 Months ago
The Walt Disney Company - Media Delivery Ops Specialist

The Walt Disney Company

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
ESL FACEIT Group - EFG - Event Staff / Festival Operations - DreamHack Dallas

ESL FACEIT Group - EFG

Dallas, Texas, United States (On-Site)
1 Month ago
Dream Games - Senior IT Specialist

Dream Games

İstanbul, Türkiye (On-Site)
9 Months ago
ByteDance - Lark APAC Customer Success Manager Intern - 2025 Start

ByteDance

Singapore (On-Site)
6 Months ago
People Can Fly - Live Operations Technician

People Can Fly

Yonkers, New York, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Sustainability Manager (ESG) with German

PwC

Bucharest, Bucharest, Romania (On-Site)
7 Months ago
Keywords Studios - Payment Specialist

Keywords Studios

Lombardy, Italy (Hybrid)
1 Month ago
Keywords Studios - Payments Specialist

Keywords Studios

Cinisello Balsamo, Lombardy, Italy (Hybrid)
1 Month ago
Ubisoft - Procurement Specialist

Ubisoft

Kyiv, Kyiv City, Ukraine (On-Site)
4 Weeks ago
The Walt Disney Company - Financial Operations Associate

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Months ago
N-iX - Senior Financial Accountant

N-iX

Krakow Am See, Mecklenburg-Vorpommern, Germany (Remote)
2 Months ago
Sphere Entertainment Co - Senior Manager Data Science

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
505 Games - Global Brand Manager

505 Games

Japan (On-Site)
11 Months ago
Assystems - Digitalization Engineer

Assystems

Gurugram, Haryana, India (On-Site)
6 Months ago
Samsung Semiconductor - Associate Manager, Accounts Payable

Samsung Semiconductor

San Jose, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pueblo, Colorado, United States

The Walt Disney Company - SVP, Longform - ABC News

The Walt Disney Company

New York, New York, United States (On-Site)
1 Month ago
Warner Bros Games - Senior Manager, Brand and Mobile Product Marketing

Warner Bros Games

Burbank, California, United States (Hybrid)
1 Month ago
Sandbox VR - Retail Associate

Sandbox VR

Leawood, Kansas, United States (On-Site)
6 Months ago
SciPlay - Head of Strategic Partnerships

SciPlay

Austin, Texas, United States (Hybrid)
1 Month ago
CD PROJEKT RED - Senior UI Programmer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Zoox - Staff/Senior Staff Software Engineer, ML Performance Optimization

Zoox

Seattle, Washington, United States (On-Site)
6 Months ago
Google - Staff Software Engineer, Infrastructure, Google Cloud

Google

Kirkland, Washington, United States (On-Site)
4 Months ago
ByteDance - Senior Network Engineer, Edge Networking

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Firaxis Games - Join Our Talent Community

Firaxis Games

Sparks Glencoe, Maryland, United States (On-Site)
1 Month ago
ByteDance - Backend Software Engineer - Global E-Commerce Supply Chain Billing & Settlement

ByteDance

San Jose, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Store Supervisor

Tesla

Erfurt, Thuringia, Germany (On-Site)
2 Months ago
Tesla - Shift Supervisor, Body Shop - Gigafactory Berlin Brandenburg

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Krafton  - Deep Learning Strategy & Operations Associate

Krafton

Seoul, South Korea (On-Site)
2 Months ago
Tesla - Parts Manager - France

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
2 Months ago
GoMotive - Associate Product Operations Manager, Research

GoMotive

Pakistan (Remote)
1 Month ago
Garena - Product Specialist (LiveOps & Testing)

Garena

Hanoi, Hanoi, Vietnam (On-Site)
3 Months ago
Tesla - Service Preparation Specialist

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Tesla - Mobile Service Technician

Tesla

Budapest, Hungary (On-Site)
2 Months ago
Canva - Revenue Operations Lead

Canva

Los Angeles, California, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Boston, Massachusetts, United States (On-Site)

United States (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Plovdiv, Plovdiv Province, Bulgaria (Remote)

Boston, Massachusetts, United States (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug