Product Specialist (LiveOps & Testing)

3 Months ago • All levels • Operations

Job Summary

Job Description

The Product Specialist is crucial for optimizing in-game user satisfaction, focusing on a bug-free experience and smooth live operations. Responsibilities include event configuration, testing and QA, improving LiveOps tools, coordinating with international teams, monitoring for bugs and hacks, and testing releases. The role requires meticulous attention to detail, accuracy in event configurations, and issue resolution. Collaboration with development and product teams is essential, along with providing suggestions for improvement. Analyzing and reporting on in-game operations, benchmarking against industry practices, and supporting other live product operations are also key responsibilities.
Must have:
  • Deep love for gaming and experience playing different game genres.
  • Strong attention to detail and ability to follow processes meticulously.
  • Fluency in Vietnamese and English; Chinese is a plus.
  • Experience in product testing, QA, operations, or business analytics.
Good to have:
  • Experience with data analysis tools (SQL/Data Visualization)
  • Bachelor's degree from a reputable university
Perks:
  • Impactful & Challenging Work
  • Opportunities for Growth
  • Vibrant Culture
  • Autonomy
  • Competitive Package (salaries, modern facilities, office perks, medical benefits)

Job Details

Job Description

Your Mission

The Product Specialist role plays a crucial role in optimizing in-game user satisfaction with a focus on a no-bug experience and smooth game live-operations. By delivering product configuration, Testing, Reporting, Bug-fixing, Anti-hack and Network monitoring, ensuring cohesive and impactful user engagement.

 

Your Quest

  • Delivering smooth game live operations: conduct event configuration, various testing and QA for game. Champion the improvements of tools for the benefit of Live Operations efficiency and coordinate their development with relevant stakeholders.
  • Stay in constant contact with international operation teams to ensure high quality product live operations, live updates, to monitor and report any bugs, hack, cheat issues and follow through.
  • Coordinate and test LiveOps releases on testing environments prior to the release and validate them post release
  • Keep the QA process, reporting and documentation up to date, ensure correctness and timeliness of live operations of the game
  • Work with the development and Product teams on implementation details and proactively provide suggestions for improvement from an end user perspective at an early stage                
  • Analyze, report and continuously aim to improve all in-game operations against targets, benchmark and analyse live ops practices in the industry.
  • Supporting other live product operations on an ad-hoc basis, from localization, Customer support and other tasks as required
Job Requirements

Your Stats

  • A deep love for gaming with experience of playing different game genres, with familiarity with mobile games and a keen eye for identifying gameplay issues is a must-have
  • Having a Bachelor's degree from reputable universities or equivalent practical experience, with experience in Product testing, Product QA, operations, business analytics or related fields in Digital Product industry is a plus.
  • Strong attention to detail, with the ability to follow process meticulously and take ownership of assigned tasks, to ensure accuracy in event configurations and issue resolutions.
  • Able to thrive in a fast-paced, team-work environment, deliver under pressure and adapt to constantly changing priorities.
  • Fluent in Vietnamese and English; Chinese is a plus.
  • Having experience in data analysis tools such as SQL/Data Visualization is a plus.

 

Why Join Us

  • Impactful & Challenging Work: Join a dynamic environment where your contributions can shape the gaming experiences of millions.
  • Opportunities for Growth: Embark on a journey of personal and professional development across various business teams.
  • Vibrant Culture: Connect with like-minded individuals in a lively and inclusive workplace, where we work hard and play hard.
  • Autonomy: Take charge of your projects and make your mark on the gaming industry.
  • Competitive Package: Enjoy competitive salaries, modern facilities, office perks, and medical benefits.

 

APPLICATION FORM GUIDANCE:

Please submit your job application package with the following documents:

  • Your CV
  • The Garena Application Form (Download the file from the link, fill in and upload it with your CV): https://shorturl.at/jr0Yq

 

Ready to Play?

If you’re ready to take your career to the next level and make a real impact in the gaming industry, we want to hear from you! Apply now and let's create the next big thing in gaming together.

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About The Company

Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie. 


Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.


Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology

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