Service Innovation Manager

Job Title

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Define and implementing the service & solution delivery innovation roadmap (3-5 year scope), which is part of the overall business roadmap. This also includes translation of new services (professional services, education, solution delivery &/or support) offerings into new product release specific service requirements.
• Organizes the input gathering from the different internal and external stakeholders (marketing, development, operations as well as the sales regions, key markets and service & solution delivery teams) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long-term targets.
• May be responsible for oversight and execution of the design & development of internal employee learning programs for new developed products, services, software and/or solutions as well as new competency development of service staff, including new hires and change in service strategic direction.
• May be required to realize the required serviceability level of the new developed products. 
• Manage service & solution delivery innovation function(s) on resource management and development as well as processes to realize above mentioned responsibilities in an efficient / effective way and to secure compliance with applicable regulations (eg FDA). 
• Contribute as member of the BG and Services & Solution Delivery management teams to the definition and execution of the strategy and objectives of the department that are aligned with the BU strategic goals.
• Translate objectives into clear actions/projects for service & solution delivery innovation and deploys these actions in such a way to the employees that they take ownership and accountability of these activities.

You are a part of

Customer service organization to manage the Service & Solution Delivery innovation deliverables & projects . Define and implement service product roadmap & strategies to drive customer success, reduce cost of service & delivery, increase automation, decrease customer effort and enhance solutions.

To succeed in this role, you’ll need a customer-first attitude and the following

• Typically requires a Bachelor’s degree with > 13 years of related experience, or a Master’s degree with < 10 years of related experience
• Strong technical background will be preferred
• Project management skills will be required.
• Strong written and verbal communication skills required.
•  Strong problem-solving skills required & lean thinker would be preferred.
• Good communication with excellent team work & stake holder management is required.
• Experience within a regulated industry required (medical devices desirable, along with knowledge of FDA Quality System Regulations and ISO 13485)
• Ability to innovate cost-saving ideas preferred & continuous improvement is required
• Computer-literate with working knowledge of Microsoft Excel, PowerPoint, and Word required.

In return, we offer you

• By joining our team, you will be given the opportunity to make a difference to people life through the work you do.
• Philips compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
• We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
• We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
•  We have established Work Policies for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
•  Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
•  Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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