Service Manager

2 Months ago • 3 Years + • Operations

Job Summary

Job Description

As Service Manager at Trek Store Parmer, you'll lead the Service Center's operations, making key decisions regarding workflow, staffing, and KPIs. You'll be the primary service advisor, integrating sales and service, and holding your team accountable for excellent customer experience. Responsibilities include training mechanics, recommending services to customers, managing service costs, organizing service orders, maintaining a clean and efficient department, and ensuring timely bike builds and deliveries. Excellent communication is crucial, as you'll manage all service department communication and create most work orders. The ideal candidate is highly motivated, a strong leader, and proactive in anticipating shop needs to ensure both service and sales team success.
Must have:
  • 3+ years bicycle service experience
  • Excellent communication & leadership skills
  • Customer service focus
  • Proactive approach & problem-solving
  • Team training and development
  • Efficient workflow management
Perks:
  • Flexible and fun company culture
  • Competitive healthcare benefits
  • Competitive vacation package
  • 401(k) with match and ESOP
  • Maternity leave with 100% pay
  • Paid holidays
  • Tuition reimbursement
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Parmer


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Google - Staff Software Engineer, Core, Dagger

Google

Mexico City, Mexico City, Mexico (On-Site)
4 Days ago
ByteDance - Backend Software Engineer, Office Intelligence

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
5 Months ago
Pocket Worlds - Senior Game Engine Developer

Pocket Worlds

(Remote)
3 Weeks ago
Krafton  - Lead of Publishing Planning

Krafton

Seoul, South Korea (On-Site)
2 Months ago
Aristocrat Gaming - Associate I, People & Culture Service Operations

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
1 Month ago
Tesla - Delivery Advisor

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago
Tesla - Business Planning Analyst

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
Tesla - Store Manager, Budapest

Tesla

Budapest, Hungary (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - SAP Solution Architect | Senior Manager/Director | Technology Consulting | Advisory

PwC

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud

Google

Hyderabad, Telangana, India (On-Site)
5 Months ago
Google - Software Engineer III, AI/ML GenAI

Google

New York, New York, United States (On-Site)
6 Days ago
Thatgamecompany - Full Stack iOS Engineer

Thatgamecompany

Shanghai, Shanghai, China (On-Site)
4 Weeks ago
Nintendo - Sr Software Engineer, Display

Nintendo

Redmond, Washington, United States (On-Site)
1 Day ago
CD PROJEKT RED - Engineer, AI & Navigation

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
Aristocrat Gaming - QA Automation Engineer

Aristocrat Gaming

Barcelona, Catalonia, Spain (Hybrid)
9 Hours ago
Eleven Labs - Full-Stack Engineer (Front-End Leaning)

Eleven Labs

Bulgaria (Remote)
4 Weeks ago
Flying Bark Productions - Compositing Technical Assistant

Flying Bark Productions

New South Wales, Australia (Hybrid)
4 Weeks ago
CD PROJEKT RED - AI & Navigation Engineer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Austin, Texas, United States

Meta - Software Engineer - Datacenter networking

Meta

New York, New York, United States (On-Site)
5 Months ago
Robert Half - VFX Artist

Robert Half

Redmond, Washington, United States (On-Site)
8 Months ago
Google - Lead CPU Performance Architect, Silicon

Google

Austin, Texas, United States (On-Site)
1 Week ago
Google - Field Sales Manager III, Healthcare, Google Cloud

Google

Chicago, Illinois, United States (On-Site)
1 Week ago
DraftKings - Senior Detection Engineer

DraftKings

United States (Remote)
2 Weeks ago
Google - Senior Program Manager, Compliance Policy, YouTube

Google

New York, New York, United States (On-Site)
6 Days ago
Niantic - Wayfarer Operations Program Lead

Niantic

Sunnyvale, California, United States (Hybrid)
2 Weeks ago
ByteDance - Network Infrastructure Planner/Analyst

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
Google - Senior Manufacturing Engineer, PCBA Manufacturing, AOE

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
Microsoft - Research Intern - Gray Systems Lab

Microsoft

Redmond, Washington, United States (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Ourpalm - Senior Operations Manager

Ourpalm

Guangzhou, Guangdong Province, China (On-Site)
1 Week ago
Hawk Eye Innovations - Match Operations Assistant - Malmö

Hawk Eye Innovations

Malmö, Skåne County, Sweden (On-Site)
1 Day ago
Playtech - Games Assistant

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
2 Weeks ago
Mattel  Inc  - 1st Shift Warehouse Supervisor

Mattel Inc

Texas, United States (On-Site)
4 Months ago
Trackman - Simulator Operations Coordinator

Trackman

Phoenix, Arizona, United States (On-Site)
1 Week ago
Quizizz - Customer Success Intern

Quizizz

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Tesla - Delivery Advisor

Tesla

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago
Tesla - Parts Service Associate/Warehouse Worker

Tesla

Hamburg, Hamburg, Germany (On-Site)
2 Months ago
Sporty Group - Technical Director

Sporty Group

(Remote)
4 Months ago
Google - Vendor Operations Manager, YouTube Global Vendor Operations

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Leesburg, Virginia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug