Service Preparation Specialist - Segeltorp

As a Service Preparation Specialist at Tesla in Segeltorp, you'll be a key member of the Service Preparation Team, preparing and triaging customer repair requests using standardized processes and advanced tools. You'll provide remote support to resolve customer concerns whenever possible, and when on-site repair is needed, you'll communicate directly with the customer to understand their issues and manage their expectations. This role requires excellent communication skills, organizational abilities, and a passion for the Tesla brand. You'll collaborate with service teams to deliver an exceptional customer experience and will have opportunities for professional development through training programs and exposure to advanced diagnostic tools. Responsibilities include preparing repair requests, engaging with customers to understand their concerns, setting clear expectations, identifying remotely resolvable requests, and collaborating with other teams. A basic understanding of automotive techniques is beneficial, but not required. Proficiency in Swedish and English is essential.