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Knowledge Management Specialist

United States (Remote)

Knowledge Management Specialist

2 Weeks ago • 7 Years + • Operations

About the job

3 skills required for this role

Test your skills to join the top 1% applicants for this job

communication

innovation

cross-functional

Job Description

The Knowledge Management Specialist at PlayStation will lead and elevate the organization's knowledge management strategy using ServiceNow. Responsibilities include defining and leading the knowledge management strategy, overseeing governance standards, leveraging AI and automation for knowledge discoverability, collaborating with cross-functional teams, and mentoring a team of knowledge professionals. The ideal candidate possesses 7+ years of experience in knowledge management, strong ServiceNow expertise, proven leadership, excellent communication, and a strategic mindset. A Bachelor's degree in a relevant field is required; an advanced degree is preferred. ServiceNow and ITIL certifications are a plus.

Must have:

7+ years KM experience
ServiceNow expertise
Leadership & communication
Strategic mindset
Knowledge strategy definition
Governance standard oversight

Good to have:

Advanced degree
ServiceNow & ITIL certifications

Perks:

Medical, dental, vision
Matching 401(k)
Paid time off
Wellness program
Sony product discounts
Bonus package

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Knowledge Management Specialist

Remote

We are seeking a highly experienced Knowledge Manager with expertise in ServiceNow to lead and elevate our organization’s knowledge management strategy. This role will oversee the governance, optimization, and continuous improvement of knowledge management processes, ensuring that employees and service teams have access to the information they need to enhance service delivery and operational efficiency.

Key Responsibilities:

Define and lead the knowledge management strategy across the enterprise, ensuring it aligns with business goals.
Oversee the development and enforcement of governance standards for knowledge creation, management, and lifecycle processes.
Leverage AI, automation, and analytics to drive innovations in knowledge discoverability and usability.
Collaborate with cross-functional teams, ensuring alignment between knowledge management and key business functions like HR and IT.
Lead and mentor a team of knowledge professionals, fostering growth and best practices across the organization.

Qualifications:

7+ years of experience in knowledge management, including leadership roles and significant experience with ServiceNow.
Strong expertise in ServiceNow's Knowledge Management module, with familiarity in related modules like ITSM, HRSD, or CSM.
Proven leadership abilities with excellent communication skills and a strategic mindset.
Bachelor’s degree in Information Management, Business, IT, or related fields; advanced degree preferred. Relevant certifications, such as ServiceNow and ITIL, are a plus.

This role is key in driving innovation, governance, and efficiency in knowledge management, empowering the organization to deliver superior service and operational outcomes.

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Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$141,800 — $212,600 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

View Full Job Description

$141.8K - $212.6K/yr (Outscal est.)

$177.2K/yr avg.

United States

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About The Company

PlayStation Global

207 Active Jobs

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/

Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.

For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.