SMB Merchant Servicing Leader
Job Summary
Job Description
- Cultivate a responsive team
- Partner with peers for best practices
- Engage in special projects
- Attend product meetings and give feedback
- Strong organizational skills
- Competence in driving results
- Proficient in prioritizing activities
- Eagerness to learn new technologies
- Familiarity with external systems
- Knowledge of Financial Operations
- Flexible work environment
- Employee shares options
- Health and life insurance
6 skills required
Job Details
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
About Us:As an SMB Merchant Servicing Leader in our Europe team, you will spearhead a team dedicated to delivering exceptional service. Your role will involve motivating and developing this team into a high-performing unit that consistently meets established performance standards
Job Description:
Key Responsibilities:
Team Development: Cultivate, guide, and empower into a responsive team that meets key performance indicators. Ensure Leaders regularly communicate and review individual and team performance metrics, quality standards, and attendance.
Collaboration and Innovation: Partner with peers to share best practices, identify emerging trends, and contribute to processes that enhance workflow efficiency. Commitment to achieving departmental objectives.
Project Involvement: Engage in special projects as assigned and fulfill additional duties as required.
Effective Communication: Attend product meetings, offering insightful and timely feedback that enhances our service approach.
Support Initiatives: Engage in needs-based initiatives through active involvement in meetings, training sessions, and coaching of Team Leaders.
Preferred Qualifications:
Strong organizational, communication, and interpersonal skills.
Competence in driving results through clear vision and strategic direction.
Proficient in prioritizing activities, identifying urgent needs, and delegating tasks to ensure timely achievement of goals.
Eagerness to learn and adapt to new software and technologies.
Familiarity with external systems, internet applications, and CRM tools (such as Microsoft Office Suite).
Capability to interpret and utilize both quantitative and qualitative management reports.
Knowledge of Financial Operations and Customer Support processes.
Core Competencies:
Customer Orientation
Integrity and Ethical Considerations
Active Listening Skills
Employee Coaching, Development, and Retention
Commitment to Diversity and Inclusion
Effective Time Management
Business Insight
Recruitment and Onboarding Proficiency
Results-Driven Mindset
Adherence to Shared Values and Ethics
Change Management Expertise
Job Requirements:
Bachelor’s Degree in a relevant field preferred.
Preferred Qualification:
Subsidiary:
PayPalTravel Percent:
0For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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