SMB Merchant Servicing Leader

1 Month ago • All levels

Job Summary

Job Description

As an SMB Merchant Servicing Leader in the Europe team, the candidate will lead a team dedicated to exceptional service. The role involves motivating and developing the team into a high-performing unit. Key responsibilities include team development, collaboration, innovation, project involvement, effective communication, and supporting initiatives. The candidate should have strong organizational, communication, and interpersonal skills, and be proficient in prioritizing activities and delegating tasks. The candidate should be eager to learn new software and technologies. Knowledge of Financial Operations and Customer Support processes is also needed. The role requires customer orientation, integrity, active listening skills, and expertise in employee coaching, development, and retention. Effective time management and results-driven mindset are essential. The candidate should have a bachelor's degree.
Must have:
  • Cultivate a responsive team
  • Partner with peers for best practices
  • Engage in special projects
  • Attend product meetings and give feedback
  • Strong organizational skills
Good to have:
  • Competence in driving results
  • Proficient in prioritizing activities
  • Eagerness to learn new technologies
  • Familiarity with external systems
  • Knowledge of Financial Operations
Perks:
  • Flexible work environment
  • Employee shares options
  • Health and life insurance

Job Details

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

About Us:
As an SMB Merchant Servicing Leader in our Europe team, you will spearhead a team dedicated to delivering exceptional service. Your role will involve motivating and developing this team into a high-performing unit that consistently meets established performance standards

Job Description:

Key Responsibilities: 

  • Team Development: Cultivate, guide, and empower into a responsive team that meets key performance indicators. Ensure Leaders regularly communicate and review individual and team performance metrics, quality standards, and attendance. 

  • Collaboration and Innovation: Partner with peers to share best practices, identify emerging trends, and contribute to processes that enhance workflow efficiency. Commitment to achieving departmental objectives. 

  • Project Involvement: Engage in special projects as assigned and fulfill additional duties as required. 

  • Effective Communication: Attend product meetings, offering insightful and timely feedback that enhances our service approach. 

  • Support Initiatives: Engage in needs-based initiatives through active involvement in meetings, training sessions, and coaching of Team Leaders. 

Preferred Qualifications: 

  • Strong organizational, communication, and interpersonal skills. 

  • Competence in driving results through clear vision and strategic direction. 

  • Proficient in prioritizing activities, identifying urgent needs, and delegating tasks to ensure timely achievement of goals. 

  • Eagerness to learn and adapt to new software and technologies. 

  • Familiarity with external systems, internet applications, and CRM tools (such as Microsoft Office Suite). 

  • Capability to interpret and utilize both quantitative and qualitative management reports. 

  • Knowledge of Financial Operations and Customer Support processes. 

Core Competencies: 

  • Customer Orientation 

  • Integrity and Ethical Considerations 

  • Active Listening Skills 

  • Employee Coaching, Development, and Retention 

  • Commitment to Diversity and Inclusion 

  • Effective Time Management 

  • Business Insight 

  • Recruitment and Onboarding Proficiency 

  • Results-Driven Mindset 

  • Adherence to Shared Values and Ethics 

  • Change Management Expertise 

Job Requirements: 

  • Bachelor’s Degree in a relevant field preferred. 

 

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Similar Jobs

NinjaVan - Manager, Fulfilment (Business Development)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
2 Weeks ago
TALA - People Operations Generalist

TALA

India (Remote)
2 Weeks ago
Vertx Inc. - Tax Analyst III

Vertx Inc.

United States (Remote)
3 Weeks ago
luxsoft - Senior Functional Business Analyst

luxsoft

Gurugram, India (On-Site)
1 Month ago
WebMD - Business Analyst

WebMD

Portland, Oregon, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ISS Stoxx - ESG Research Analyst (Energy & Extractives)

ISS Stoxx

Makati City, Metro Manila, Philippines (Hybrid)
2 Months ago
Qualcomm - EHS Intern

Qualcomm

Hsinchu City, Taiwan (On-Site)
2 Months ago
undefined - Venue Manager

Dallas, Texas, United States (On-Site)
1 Month ago
Illumina - Planner

Illumina

Madison, Wisconsin, United States (On-Site)
1 Month ago
beghou consulting - Consultant- Advanced Analytics

beghou consulting

Pune, Maharashtra, India (Hybrid)
1 Year ago
BioFire - Clinical Applications Specialist I

BioFire

Salt Lake City, Utah, United States (On-Site)
2 Weeks ago
DMG - Territory Account Executive

DMG

Denver, Colorado, United States (On-Site)
3 Months ago
AECOM - Electrical Engineer

AECOM

Atlanta, Georgia, United States (Hybrid)
2 Weeks ago
whoop - Senior Manager, Demand & Supply Planning

whoop

Boston, Massachusetts, United States (On-Site)
2 Weeks ago
Humanitarian Operations - Legal/Finance Manager

Humanitarian Operations

Edinburgh, Scotland, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

playrix  - Senior QA Engineer (Cross-Game)

playrix

Ireland (Remote)
4 Months ago
Rippling - Business Development Representative, Outbound (German speaking)

Rippling

Dublin, County Dublin, Ireland (Hybrid)
1 Year ago
dun bradstreet - Principal Data Engineer

dun bradstreet

Dublin, County Dublin, Ireland (Hybrid)
2 Weeks ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Forescout Technologies  Inc  - Manager, Technical Support - EMEA

Forescout Technologies Inc

Cork, County Cork, Ireland (On-Site)
1 Month ago
Whatnot - Customer Experience Agent

Whatnot

Dublin, County Dublin, Ireland (Remote)
1 Month ago
Monzo - Senior Financial Crime Risk Manager

Monzo

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Google - Security Analyst, Detection Response

Google

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Cadence - DRC, LVS, 3DIC PV Solutions Engineer

Cadence

Cork, County Cork, Ireland (On-Site)
2 Months ago
playrix  - Customer Support Representative (German)

playrix

Ireland (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. ​Learn more at. Learn more about privacy-related questions or data retention.

San Jose, California, United States (Hybrid)

Mexico City, Mexico City, Mexico (Hybrid)

Mexico City, Mexico City, Mexico (Hybrid)

San Jose, California, United States (Hybrid)

Hong Kong Island, Hong Kong (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

Singapore (Hybrid)

View All Jobs

Get notified when new jobs are added by PayPal

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug