Rackspace Cyber Defence is our next generation cyber defense and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence-driven security services.

Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud, and multi-cloud workloads.

Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric, fully integrated 24x7x365 cyber defense capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.

Our mission is to help our customers:

• Proactively detect and respond to cyber-attacks – 24x7x365.

• Defend against new and emerging risks that impact their business.

• Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.

• Reduce their exposure to risks that impact their identity and brand.

• Develop operational resilience.

• Maintain compliance with legal, regulatory and compliance obligations.

What we’re looking for

To support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for a Security Lead for security Operations.

This role is particularly well-suited to a self-starting, experienced, and motivated Security Lead, who is commercially aware, service-oriented, and has a proven record of accomplishment in delivering and managing a security operations centre (SOC.)

The Security Lead will be the face of Rackspace’s security services and responsible for the leadership and management of a multi-disciplinary security operations center (SOC) that serve Rackspace Cyber Defense customers.

Key Accountabilities

• Should have experience of 14 years in SOC and Security Eng.

• Managing a team of first responders, as part of a resolver group (or pod), you will ensure the Customer’s operational and production environment remains secure and any threats are raised and addressed promptly. This can include monitoring at both the network and application level.

• Identification of a customer’s critical assets using technical tools and interviews.

• Use of, enhancement of, or implementation of new, relevant technology tooling to ensure a customer’s configuration and security policies are enforced.

• Use of threat intelligence platforms such as OSINT, to understand the latest threats. Researching and analysing the latest threats to better understand an adversary’s tactics, techniques, and procedures (TTPs).

• Automation of security processes and procedures to enhance and streamline monitoring capabilities.

• Ensure any reported vulnerabilities are resolved within agreed SLA timeframes.

• In-depth knowledge of each Rackspace customer’s environment.

• Providing relevant reporting and analysis (including breach root cause analysis, if required) to customers, on an agreed frequency.

• Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.

• May be required to work flexible working hours.

• Critical Incident Handling & Closure and Deep investigation and analysis of critical security incidents.

• Post-breach forensic incident analysis reporting and Advanced threat hunting.

• Assist with customer onboarding – loading of feeds, etc. to Sentinel.

• Develop custom dashboards and reporting templates and Develop complex to customer-specific use cases.

• Advanced platform administration and Solution recommendations for issues.

• Co-ordinate with different teams for issue resolution

Skills & Experience

• Experience of managing a team of Security Operations Engineers, or equivalent.

• Experience of working in large-scale, public cloud environments and using cloud-native security monitoring tools such as: - Azure Security Centre and Sentinel o GCP Security Command Centre, Chronical.

o AWS Security Hub including AWS Guard Duty, AWS Macie, AWS Config, AWS Security Lake and AWS CloudTrail

o Vulnerability Management: Qualys, Microsoft Defender.

o Endpoint Management: CrowdStrike and Microsoft Defender for Point.

• Knowledge of security standards (good practice) such as NIST, ISO27001, CIS, OWASP and Cloud Controls Matrix (CCM) etc.

• Experience of security controls, such as network access controls; identity, authentication and access management controls (IAAM); and intrusion detection and prevention controls.

• Adept at analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis.

• Computer science, engineering or information technology related degree (although not a strict requirement)

• Holds one, or more, of the following certificates (or equivalent): - o Certified Information Security Systems Professional (CISSP) o Systems Security Certified Practitioner (SSCP) o Certified Cloud Security Professional (CCSP)

o GIAC Certified Incident Handler (GCIH) o GIAC Security Operations Certified (GSOC)

• A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.

• A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.

• Highly organized and detail oriented. Ability to prioritise, multitask and work under pressure.

• An individual who shows a willingness to go above and beyond in delighting the customer.

• A good communicator who can explain security concepts to both technical and nontechnical audiences.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

About Rackspace Technology

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