SRE Manager

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The N-Tech Site Reliability Engineering (SRE) team at Netflix ensures the reliability, scalability, and efficiency of our workforce-focused products and services. The SRE team provides services such as Incident Response, Reliability Engineering consulting, and limited embedded SRE engagements. 

We seek a highly experienced and motivated SRE Manager to lead a team of 4 Site Reliability Engineers. You will play a crucial role in maintaining the reliability and efficiency of our services, ensuring that our workforce-enabling products and services are reliable while coordinating with cross-functional teams across various geographical regions. You will have a proven track record of leading top-performing teams in complex, fast-paced environments and will excel in organizing and motivating a team amidst rapid growth and change.

This leadership role is rewarding for people who are passionate about growing talent, building a high-impact team, and leveraging engineering principles to improve reliability. As a key engineering leader in the Netflix Technology Services Organization, you'll contribute to cross-functional initiatives supporting engineering teams across Netflix. If this excites you, we invite you to bring your unique career and life experiences to enrich the culture and diversity of our team.  

RESPONSIBILITIES

• You will lead, mentor, and develop a team of 4 SREs, fostering a culture of collaboration, innovation, and continuous improvement.

• You will communicate effectively with stakeholders at all levels, providing updates on team performance, project status, and incident resolutions.

• You will ensure an appropriate balance exists between incident management's reactive work and the proactive work of reducing future issues. 

• You will develop and implement strategies to improve the reliability, performance, and scalability of the products and services supported by the SRE team.

• You will collaborate with cross-functional teams (engineering, product, and operations) to drive critical projects and initiatives.

• You will influence and improve our incident management lifecycle to identify, mitigate, and learn from reliability risks.

• You will oversee the design, implementation, and maintenance of monitoring, alerting, and incident response systems.

• You will ensure the team follows best practices in infrastructure as a code, continuous integration/deployment (CI/CD), and system automation.

• You will cultivate and maintain high-trust relationships with internal and external partners.

• You will advocate for the SRE team within the broader organization, representing their needs and concerns.

WE VALUE

• Curiosity about how complex socio-technical systems successfully operate at scale when failure is inevitable

• People who see influence as their preferred tool for cultivating relationships and helping the organization improve

• Collaboration and continuous improvement are fundamental to growing the team’s impact over time

• A desire to learn and readiness to mentor others both within and outside of the team

SKILLS AND EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)

• Proven success in leading high-performing SRE or DevOps teams in a large-scale, fast-paced environment

• Outstanding communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders

• Strong technical background with hands-on experience in cloud computing, system architecture, automation, and monitoring

• Excellent problem-solving skills with a focus on root cause analysis and proactive improvements

• Exceptional organizational skills, with the ability to manage multiple priorities and projects simultaneously

• Experience with tools and technologies such as AWS, Kubernetes, Terraform, Prometheus, Grafana, Jenkins, and similar.

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.