Staff Engineer - DevOps Site Reliability

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

• Experienced L3 SRE engineer based on business-critical SaaS application.
• Capacity to L3 across the full stack including infra, backend and front-end, before escalation to engineering business unit.
• Capacity to automate SRE tools to provide proactive.
• L3 support, close to our tech monitoring strategy.
• Capacity to work under business pressure for business critical applications.
• Capacity to communicate accordingly with L1,L2, Engineering, Product managers, leadership and end-users during troubleshooting.
• Capacity to communicate accordingly.
• Experience with incident and problem management.
• Experience with multitenant applications.
• Solid understanding of networking concepts(TCP/IP, DNS, Routing, etc) like VPCs, subnets, firewalls, and load balancing, TLS and SSL.
• Experience with CI/CD pipelines (e.g., Jenkins, Github Actions) & version control.
• Python, react/next.
• Monitoring and logging to analyze & track resource utilization, application performance, and identify potential issues, Grafana, Prometheus, Loki or ELK.
• Experience with AWS, particularly EKS, serverless, queue & various databases.
• Solid knowledge Kubernetes.

Must have Skills: EKS, Github Actions, Python (Strong), Kubernetes (Expert), Prometheus.

Good to Have Skills: 

• Previous experience building a user-facing GenAI/LLM software application.
• Security best practices in cloud environments. - AWS Managed Services (RDS, Batch, Lambda, Fargate, Step Functions, SQS/SNS, etc.).
• FastAPI and NextJS experience (if we're still using the latter).
• Websockets, Server-Side Events, Pub/Sub (RabbitMQ, Kafka, etc.).
• Cloud security concepts (IAM, access control).
• Terraform experience.