Staff Engineer - DevOps Site Reliability

2 Weeks ago • All levels • DevOps

Job Summary

Job Description

Experienced L3 SRE engineer needed for a business-critical SaaS application. Responsibilities include L3 support across the full stack (infra, backend, frontend), automating SRE tools, proactive monitoring, handling business pressure, communicating effectively with various teams and end-users, incident/problem management, and working with multitenant applications. Requires strong understanding of networking, CI/CD, Python, and AWS services (especially EKS, serverless technologies, and databases). Experience with Kubernetes, Prometheus, and monitoring/logging tools is essential.
Must have:
  • EKS
  • Github Actions
  • Python (Strong)
  • Kubernetes (Expert)
  • Prometheus
  • L3 support across full-stack
  • Automation of SRE tools
  • Incident/Problem Management
Good to have:
  • GenAI/LLM application experience
  • AWS Managed Services
  • FastAPI and NextJS
  • Websockets
  • Cloud security concepts
  • Terraform

Job Details

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

  • Experienced L3 SRE engineer based on business-critical SaaS application.
  • Capacity to L3 across the full stack including infra, backend and front-end, before escalation to engineering business unit.
  • Capacity to automate SRE tools to provide proactive.
  • L3 support, close to our tech monitoring strategy.
  • Capacity to work under business pressure for business critical applications.
  • Capacity to communicate accordingly with L1,L2, Engineering, Product managers, leadership and end-users during troubleshooting.
  • Capacity to communicate accordingly.
  • Experience with incident and problem management.
  • Experience with multitenant applications.
  • Solid understanding of networking concepts(TCP/IP, DNS, Routing, etc) like VPCs, subnets, firewalls, and load balancing, TLS and SSL.
  • Experience with CI/CD pipelines (e.g., Jenkins, Github Actions) & version control.
  • Python, react/next.
  • Monitoring and logging to analyze & track resource utilization, application performance, and identify potential issues, Grafana, Prometheus, Loki or ELK.
  • Experience with AWS, particularly EKS, serverless, queue & various databases.
  • Solid knowledge Kubernetes.

Qualifications

Must have Skills: EKS, Github Actions, Python (Strong), Kubernetes (Expert), Prometheus.

Good to Have Skills: 

  • Previous experience building a user-facing GenAI/LLM software application.
  • Security best practices in cloud environments. - AWS Managed Services (RDS, Batch, Lambda, Fargate, Step Functions, SQS/SNS, etc.).
  • FastAPI and NextJS experience (if we're still using the latter).
  • Websockets, Server-Side Events, Pub/Sub (RabbitMQ, Kafka, etc.).
  • Cloud security concepts (IAM, access control).
  • Terraform experience. 

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