Strategic Development Manager 3

Description -

Job Summary
• This role is responsible for independently identifying solutions to common and complex supply chain issues, supporting strategic supply chain projects from planning through execution, and conducting data analysis, interpreting findings, and contributing to decision-making within projects. The role assists in managing strategic supply chain models, creates frameworks to address supply chain problems, and acts as a peer leader on cross-functional teams. The role identifies inefficiencies, and implement process improvements to reduce costs in the supply chain and operations processes.

Responsibilities

• Support end-to-end Incident Management process for the S4 HANA Order to Case domain.
• Support business as a level one technical resource on system flow issues
• Ensure timely and effective resolution of incidents, minimizing impact on business operations.
• Proactively monitor the EDI / IDOC fallouts for the S4 supply chain flows
• Act fast on the identified issues by investigating the root cases and working on the resolutions.
• Liaison with IT / Operations and other necessary team for fast resolution
• Create a road map for structural fix for the recurring technical issues
• Resolve the Incident raised by business users on the technical issues
• Recommend necessary process change / system related changes to help seamless supply chain flow in S4
• Ensure swift action on resolving technical issues during QEC / MEC to avoid any revenue / TCE impact to the organization

Education & Experience Recommended

• Preferred to have Bachelor's or Master's in Information Technology, Computer Science / Other graduations is considered as well with necessary experience
• Minimum 2 to 4 years’ work experience in Handling Technical support in Incident Management, with a focus on S4 HANA and Order to Case process.
• ITIL certification is added advantage.

Preferred Certifications
NA

Knowledge & Skills

• Proven experience in managing complex incidents and driving them to resolution.
• Excellent analytical, problem-solving, and communication skills.

• Proven knowledge in E2E supply chain technical flow / architecture
• Quick and nimble in decision making on issue resolution and working with other teams

Should have strong capability of Investigation and problem solving

• Good to have skills related to leading projects & Initiatives with IT / Process Management areas
• Strong communication still on explaining the problem statement and converting business issues in technical aspects and vice versa.
• Flexible to play global role and available to connect and lead resolutions with larger team across different time zones.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement