Support Analyst - Hardware/Software

3 Weeks ago • All levels

Job Summary

Job Description

The role involves providing technical IT support on-site at the client's location. This includes first-level support for hardware and software issues, handling calls through remote access tools, chat, or email, and installing hardware. The responsibilities also include configuring computers on the network, maintaining computers, printers, and structured cabling, implementing new features to improve the user's daily experience, monitoring SLAs, identifying and suggesting system and service improvements, preparing materials to clarify doubts, and managing the client's IT assets. Additionally, it involves configuring and troubleshooting mobile devices.
Must have:
  • Completed high school - Required
  • Intermediate/technical English proficiency
  • Intermediate knowledge of Operating Systems.
  • Intermediate knowledge of Microsoft Office Suite (Outlook, Excel, Word).
  • Intermediate knowledge of Networks.
  • Intermediate knowledge of the Internet (connection, browsing, intranet, internet, proxy configuration, etc.).
  • Knowledge in installation and maintenance of Desktops and printers.
  • Knowledge in software installation and configuration.
  • Organization and Methods skills.
  • Negotiation and communication skills.
  • Relationship skills.
  • Easy access to the Guarulhos region, near the highway.
Good to have:
  • Experience in serving Executives and Presidents
  • Experience in equipment rollout
  • Knowledge of ServiceNow.
  • Knowledge of networks and structured cabling.
  • Knowledge of Dell equipment
  • ITIL Methodology
  • Self-management
  • Analytical thinking
  • Focus on the client
  • Teamwork
  • Effective communication

Job Details

What success looks like in this role:

Prestar suporte técnico de informática, presencialmente no site do cliente.

Como será seu dia a dia:

  • Suporte aos usuários no atendimento em chamados de primeiro nível para hardware e software. 
  • Atender chamados por ferramentas de acesso remoto, chat ou e-mail; 
  • Instalar alguns tipos de hardware; 
  • Configurar computadores em rede; 
  • Manutenção de computadores, impressoras e cabeamento estruturado
  • Implementar novas funcionalidades que facilitem o dia a dia dos usuários.
  • Acompanhar os chamados do início ao fim, monitorando o SLA e procurando a melhor solução.
  • Identificar e sugerir melhorias no sistema e no processo de atendimento.
  • Elaborar materiais que auxiliem no esclarecimento de dúvidas.
  • Realizar gestão de ativos de TI do estoque do cliente.
  • Configuração e resolução de problemas em dispositivos móveis (instalação de apps e configuração Android).

You will be successful in this role if you have:

O que esperamos de você: 

  • Ensino Médio Completo – Obrigatório
  • Inglês intermediário/técnico
  • Conhecimento intermediário de Sistemas Operacionais.
  • Conhecimento intermediário do Pacote Office (Outlook, Excel e Word).
  • Conhecimento intermediário de Redes.
  • Conhecimento intermediário de Internet (conexão, navegação, intranet, internet, configuração de proxy etc.).
  • Conhecimento em instalação e Manutenção de Desktop e impressoras.
  • Conhecimento em instalação e configuração de software.
  • Habilidade em Organização e Métodos.
  • Habilidade em Negociação e comunicação.
  • Habilidade em Relacionamentos.
  • Facíl acesso à região de Guarulhos, próximo da rodovia. 

Desejamos, caso você tenha:

  • Experiência no atendimento de Executivos e Presidentes;
  • Experiência em rollout de equipamentos;
  • Conhecimento em ServiceNow.
  • Conhecimentos em redes e cabeamentos estruturados.
  • Conhecimento em equipamentos Dell 
  • Metodologia ITIL 
  • Auto gerenciamento
  • Pensamento analítico
  • Foco no cliente
  • Trabalho em equipe
  • Comunicação efetiva

Esta vaga será presencialmente no site do cliente (Centro de Distribuição) de segunda à sexta das 07:15 às 17:45, com uma hora e meia de almoço. 

#LI-MV1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

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