Technical Account Manager
Job Summary
Job Description
As a Technical Account Manager at Tencent Cloud Japan, you will be a trusted advisor to key enterprise clients, maximizing their use of Tencent Cloud products and solutions. You'll leverage your technical expertise to solve complex customer issues, optimize business structures, and support operational expansion. This role demands proactive problem-solving, inter-team collaboration, and clear communication to drive technical improvements and customer satisfaction. Responsibilities include understanding client business needs, providing hands-on technical support (networks, load balancing, servers, databases, cloud architecture), maintaining close customer communication, proactively identifying and resolving pain points, suggesting product enhancements, and ensuring system stability and efficiency.
Must have:
- 5+ years public cloud experience
- Linux, networking, database expertise
- Client-facing engagement
- Problem-solving & communication skills
- Fluent Japanese and Mandarin
Good to have:
- Audio/video tech knowledge
- SDK R&D, DevOps, big data, AI experience
- Tencent Cloud Engine (TCE) & Docker knowledge
- Relevant cloud certifications
10 skills required
Job Details
What the Role Entails
Position OverviewAs a Technical Account Manager at Tencent Cloud Japan, you will act as a trusted advisor to key enterprise clients, ensuring they maximize the value of Tencent Cloud’s products and solutions. You will leverage your deep technical expertise to address complex customer challenges, optimize business structures, and support the expansion of their operations. This role requires proactive problem-solving, collaboration across teams, and a strong ability to communicate with clients to drive technical improvements and enhance customer satisfaction.
Responsibilities:
- Develop a deep understanding of key accounts' business scenarios and align Tencent Cloud solutions to meet their technical and operational needs.
- Provide hands-on technical support for issues related to networks, load balancing, servers, databases, and cloud architecture to ensure seamless operations.
- Maintain close communication with customers, proactively identifying pain points, suggesting product enhancements, and driving continuous improvements in service quality.
- Anticipate and mitigate potential technical problems, offering proactive solutions to enhance system stability and efficiency.
Who We Look For
- Bachelor’s degree or above in Computer Science or a related field; relevant public cloud certifications preferred.
- 5+ years of experience in public cloud technical roles, with direct client-facing engagement.
- Expertise in Linux systems, TCP/IP networking, DNS, Load Balancing, CDN, and databases, with hands-on troubleshooting experience.
- Strong understanding of security attack and defense, disaster recovery, and high concurrency optimization.
- Knowledge in audio/video technologies, SDK R&D, DevOps, big data, AI, Tencent Cloud Engine (TCE), and Docker is a plus.
- Fluent Japanese (business level) and Chinese Mandarin strongly preferred for effective communication with customers and internal teams.
- Customer-focused, strong problem-solving skills, and a high sense of responsibility to thrive in a fast-paced environment.
#LI-JY1
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
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About The Company
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.Read MoreEqual Employment Opportunity at TencentAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.Read More
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