Tesla Support Advisor - Arabic & English Speaker (Part/Full Time)

2 Weeks ago • All levels • Administrative • Undisclosed

About the job

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Job Description

Tesla seeks Arabic and English speaking Support Advisors (part-time or full-time) in Amsterdam. Advisors will be the primary point of contact for customer inquiries via phone and chat, providing support for Tesla products. Responsibilities include addressing customer concerns, resolving technical and general support issues, educating customers on vehicle features and services, coordinating with internal stakeholders, maintaining accurate records using CRM software, and identifying sales opportunities. Strong communication, problem-solving, and customer service skills are essential. The ideal candidate will be a brand ambassador, digitally savvy, a fast learner, and a flexible team player with an attention to detail. A valid driver's license is a plus. This role involves working in a fast-paced environment, managing multiple tasks efficiently, and collaborating with different teams.

Must have:

Fluency in Arabic and English
Customer service experience
Excellent communication skills
Problem-solving abilities
Technical aptitude
Attention to detail

Good to have:

Valid driver's license
Experience in automotive industry
Knowledge of EV industry trends

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do

Represent: You will be a first line representative of our brand, mission and products
Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way

What You’ll Bring

A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
Positive, enthusiastic and passionate
Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
A flexible team player: You like collaborating closely
with different kinds of people and can work in shifts to support your team
A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
Keen to work with an astute attention to detail
In possession of a valid driver’s license is a plus
Fluency in Arabic and English.

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