Trainer Customer Support

11 Months ago • 1 Years +
Operations

Job Description

Growe is seeking a skilled Trainer Customer Support to provide comprehensive training on company products and services, develop training programs, and support the team's growth. Proven experience as a Trainer, proficiency with LMS, and strong communication skills are essential.
Good To Have:
  • iGaming Industry Experience
  • Fast-Paced Environment
Must Have:
  • Trainer Customer Support
  • Learning Management Systems
  • Training Program Development
  • Upper-Intermediate English

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Growe welcomes those who are excited to:
  • Provide comprehensive training on company products and services, ensuring the team is proficient in features and troubleshooting;

  • Inspire and motivate the support team by leading by example and navigating challenges;

  • Develop the team’s product knowledge and cultivate empathy to address customer concerns effectively;

  • Equip the team with analytical and problem-solving skills to resolve customer issues efficiently;

  • Effectively manage time and tasks to meet training objectives;

  • Remain adaptable in a dynamic work environment, adjusting training methods as necessary;

  • Identify training needs, develop relevant programs, and support career growth;

  • Continuously review and improve training programs to maintain high standards.

We need your professional experience:
  • Proven experience as a Trainer in customer support or a similar position (at least 1 year);

  • Experience with Learning Management Systems (LMS);

  • Proven ability to create and develop training programs;

  • At least Upper-Intermediate level of English;

  • Experience in iGaming industry will be a plus.

We appreciate if you have those personal features:
  • Excellent verbal and written communication skills;

  • Strong organizational and decision-making abilities;

  • Ability to thrive in a fast-paced environment.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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