Provide comprehensive training on company products and services, ensuring the team is proficient in features and troubleshooting;
Inspire and motivate the support team by leading by example and navigating challenges;
Develop the team’s product knowledge and cultivate empathy to address customer concerns effectively;
Equip the team with analytical and problem-solving skills to resolve customer issues efficiently;
Effectively manage time and tasks to meet training objectives;
Remain adaptable in a dynamic work environment, adjusting training methods as necessary;
Identify training needs, develop relevant programs, and support career growth;
Continuously review and improve training programs to maintain high standards.
Proven experience as a Trainer in customer support or a similar position (at least 1 year);
Experience with Learning Management Systems (LMS);
Proven ability to create and develop training programs;
At least Upper-Intermediate level of English;
Experience in iGaming industry will be a plus.
Excellent verbal and written communication skills;
Strong organizational and decision-making abilities;
Ability to thrive in a fast-paced environment.
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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