Training Specialist
Job Summary
Job Description
The Training Specialist will design and deliver training programs, both live and on-demand, to improve the learning experience for the payer and provider community. This role involves understanding products, services, and the home care industry, collaborating with cross-functional teams, and maintaining training materials. Responsibilities include leading training sessions, staying updated on product functionality, and measuring training effectiveness to enhance the customer education experience. The specialist will also be a Subject Matter Expert (SME) in training material development.
Must have:
- 2+ years delivering virtual/in-person training to live audiences.
- Understanding of training industry concepts like instructional design.
- Strong communication and presentation skills for customer training.
- Experience in a high-growth, B2B SaaS company.
Good to have:
- Homecare industry and Healthcare Tech experience preferred.
Perks:
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
4 skills required
Job Details
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking an innovative Training Specialist dedicated to improving the learning experience for our payer and provider community. In this role, you will design and deliver high-impact training programs – both live and on-demand – using adult learning principles to ensure our learners are well-equipped to navigate the HHAeXchange platform successfully. The ideal candidate will bring a strong background in training delivery and presentation development, along with a collaborative mindset and a drive to introduce fresh ideas that enhance the training experience across in-person, virtual, and on-demand formats.
You’ll maintain a strong understanding of our products, services, and the home care industry, while working closely with cross-functional teams to stay aligned to product updates and training priorities. This role will also help support the ongoing maintenance of training materials and environments, provide feedback on training content, and share insights from sessions to help improve the overall Customer Education experience.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Lead live, virtual, and in-person training sessions, utilizing a variety of training methodologies, techniques, concepts, and tools to create an engaging training experience for new and existing customers.
- Maintain an in-depth understanding of HHAeXchange's suite of products, apps, and services, as well as homecare agency operations.
- Serve as lead presenter and trainer on weekly training webinar series.
- Able to take complex technical concepts and make them easily digestible.
- Communicate via phone, email, and/or online meetings with training attendees.
- Stay up to date on product functionality by partnering with the Product and Go-To-Market teams and update training materials as needed.
- Manage multiple training projects simultaneously and prioritize against team objectives and key results.
- Serve as a Subject Matter Expert (SME) in the development and/or maintenance of training materials including video recording, content development, training environment setup, and course feedback.
- Collaborate cross-functionally to identify customer training needs and develop actionable plans to improve the Customer Education experience including, but not limited to, processes, tools, and techniques.
- Measure and report on the effectiveness of training sessions to both internal and external stakeholders.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
- Travel 10-25% including overnight travel
Required Education, Experience, Certifications and Skills
- 2+ years of experience delivering virtual and in-person training to live audiences, both 1:1 and in group settings
- Understanding of training industry concepts such as Instructional Design, virtual classroom facilitation, training effectiveness, and outcomes measurement
- Strong and engaging communication and presentation skills with experience training customers in software or technology
- Experience working in a high-growth, B2B SaaS company
- Homecare industry and Healthcare Tech experience preferred
- Ability to take complex topics and make them simple and digestible
- Excellent oral presentation skills, interpersonal communication, and writing skills
- Self-sufficient, self-starter with proven success taking ownership of training projects
- Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
- Strong ability to operate cross-functionally to deliver on key business objectives
- Strong empathy for customers and passion for revenue and growth
The base salary range for this US-based, full-time, and exempt position is $60,000 - $75,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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