Business Trainer II

1 Month ago • 2-4 Years • Teaching

Job Summary

Job Description

The Business Trainer II delivers in-house training to personnel of all levels, preparing and teaching classes while maintaining training materials. Responsibilities include delivering training sessions using multiple media methods, applying needs analysis frameworks to understand business outcomes, and utilizing instructional design principles to create effective lesson plans and course materials. The role also involves promoting out-of-classroom activities to enhance learning and creating blended learning experiences. The ideal candidate should possess basic knowledge of technical and customer support processes and company products, along with an understanding of various training methods and technologies.
Must have:
  • Deliver training using multiple media
  • Apply needs analysis framework
  • Utilize instructional design principles
  • Create effective course materials
  • Promote out-of-classroom activities
  • Create blended learning experiences
Good to have:
  • Basic knowledge of support processes
  • Understanding of training methods
  • Knowledge of company products

Job Details

JOB PROFILE SUMMARY

Conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation.

KEY RESPONSIBILITIES

Delivers training ½ day or more with multiple media methods. Applies needs analysis framework with help and understands potential business outcomes. Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials. Promotes out of classroom activities to enhance learning. Create blended learning experiences.

CRITICAL COMPETENCIES
  • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
  • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
  • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
  • Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
  • Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.


KNOWLEDGE
  • Basic knowledge of the processes, procedures and expectations of technical and customer support organizations
  • Basic understanding of training methods, utilizing different approaches and technologies
  • Basic knowledge of company's products and application areas


EDUCATION & EXPERIENCE
  • Any fulltime graduate.
  • 2 - 4 years of experience in the field of role required


About Rackspace Technology


We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

 

 

More on Rackspace Technology


Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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