As a Trust & Safety Analyst at Twitch, you'll be a core member of the Safety Operations team, ensuring a safe and welcoming platform for users.  Responsibilities include assessing and acting on user reports of policy violations, moderating channels, handling user account suspension appeals, prioritizing sensitive community issues, responding to escalations, and maintaining expert knowledge of Twitch policies.  You'll work collaboratively with global teams to support Twitch's community and may participate in on-call rotations.  The role requires excellent communication, emotional intelligence, cultural sensitivity, and strong analytical skills.

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<div class="job__description body"><div><h3><strong>About Us</strong></h3>
<p>Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.</p>
<p>We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on <a class="c-link" href="https://link.twitch.tv/TwitchLinkedinJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchLinkedinJD" data-sk="tooltip_parent">LinkedIn</a>&nbsp;and&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchTwitterJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchTwitterJD" data-sk="tooltip_parent">Twitter</a>,&nbsp; and discover the projects we’re solving on our&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchBlogJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchBlogJD" data-sk="tooltip_parent">Blog</a>. Be sure to explore our&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchInterviewingJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchInterviewingJD" data-sk="tooltip_parent">Interviewing Guide</a>&nbsp;to learn how to ace our interview process.</p>
<h3><strong>About the Role</strong></h3>
<p>Twitch is looking for a passionate, high energy addition to our Safety Operations team. Twitch Safety Operations Analysts are the core of our efforts to keep Twitch a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.</p>
<p>We look for effective written and verbal communication skills, professionalism, initiative, and sound decision making in all Safety Operations candidates.</p>
<p>You can work in Los Angeles, Irvine or Seattle.</p>
<h3><strong>You Will:</strong></h3>
<ul>
<li>Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively</li>
<li>Moderate channels for special events or promoted content</li>
<li>Thoughtfully work through global user account suspension appeals&nbsp;</li>
<li>Prioritize swift action on sensitive community issues</li>
<li>Review and respond to internal and external escalations</li>
<li>Participate being on-call for some weekends and holidays</li>
<li>Maintain expert understanding of Twitch’s policies, site features, and internal documentation</li>
<li>Contribute your insight and skills to the Safety Operations &amp; regional teams to support Twitch’s global community</li>
</ul>
<h3><strong>You Have:</strong></h3>
<ul>
<li>1-2 years relevant experience as a community&nbsp; manager, moderator, law enforcement analyst, or content reviewer in online communities or digital/social media&nbsp;</li>
<li>Excellent written and verbal communication skills in English</li>
<li>Emotionally intelligent and resilient to offensive or disturbing behavior, language, and content</li>
<li>Sensitive to diverse cultural needs and viewpoints</li>
<li>Can evaluate information and quickly draw conclusions based on an existing framework</li>
<li>Ability to multi-task and monitor several information flows simultaneously</li>
<li>Organized and detail oriented but can still think critically about higher level goals</li>
</ul>
<h3><strong>Bonus Points</strong></h3>
<ul>
<li>Multilingual</li>
<li>Deep familiarity with Twitch, streaming, and internet culture</li>
<li>Proficient with Twitch chat bots</li>
<li>Familiarity with Google Docs and content or community management tools</li>
</ul>
<h3><strong>Perks</strong></h3>
<ul>
<li>Medical, Dental, Vision &amp; Disability Insurance</li>
<li>401(k)</li>
<li>Maternity &amp; Parental Leave</li>
<li>Flexible PTO</li>
<li>Amazon Employee Discount</li>
</ul>
<p><em>We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p>
<p><em>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</em>&nbsp;</p>
<p><em>Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;</em></p>
<p><em>Twitch values your privacy. Please consult our <a href="https://www.twitch.tv/jobs/en/legal/privacy-notice/" target="_blank">Candidate Privacy Notice</a>, for information about how we collect, use, and disclose personal information of our candidates.</em></p>
<p>Job ID: TW8671</p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><em>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on <span id="3af18e1d2e3837c05ac0e4a52331c5ef" class="editor-module-hl-blue-underline">a number of</span> factors including market location and may vary depending on job-related <span id="b8de9d5adb6a66ea25df11615fd4e30d" class="editor-module-hl-blue-underline">knowledge, skills, and experience</span>. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, <span id="71513b4d286ef926fdf5aae0d1e3304d" class="editor-module-hl-blue-underline">and/or</span> other benefits. This position will remain open until filled. For more information, please visit&nbsp;<a href="https://www.twitch.tv/jobs/en/#learn-more">https://www.twitch.tv/jobs/en/#learn-more</a>. <span id="3a1fb2f5ea1f5a873e4b2784215e6ce0" class="editor-module-hl-blue-solid">Applicants</span> should apply <span id="992110fc73e8c0db8c662088b41ecfd3" class="editor-module-hl-blue-solid">via</span> our internal or external career site.</em></p>
<p>&nbsp;</p></span></div></div><p class="body body--medium">US Pay Per Year</p><p class="body">$50,100 - $107,200 USD</p></div></div></div>

Trust & Safety Analyst